Jamillah Badger

The GEICO PIP Claims Adjuster is responsible for investigating, evaluating, and resolving PIP claims efficiently and accurately. PIP adjusters handle medical-related claims resulting from auto accidents, ensuring compliance with state-specific no-fault laws, policy provisions, and internal procedures.

Key Responsibilities:

• Review and investigate personal injury protection (PIP) claims arising from automobile accidents.
• Evaluate medical bills, lost wage claims, and other benefits under no-fault laws.
• Communicate with policyholders, claimants, attorneys, and medical providers to gather relevant documentation and clarify claim details.
• Interpret medical records, reports, treatment plans, and billing codes (such as CPT/ICD-10).
• Apply knowledge of state-specific laws and regulations to process claims accurately and timely.
• Set appropriate reserves and make settlement recommendations based on liability and medical documentation.
• Maintain detailed documentation of claim activity in the claim management system.
• Participate in arbitration or litigation support when necessary.
• Collaborate with other departments (e.g., SIU – Special Investigations Unit) to identify and handle potential fraud.
• Deliver exceptional customer service during the claim handling process.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Participated in available trainings to improve software knowledge.
• Generated quotes and proposals for clients to match individual needs.

• Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer retention tactics
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Mentored new sales associates to contribute to store's positive culture.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Engaged with approximately 50-100 customers per day by answering questions about services and products offered.
• Budgeted, audited and balanced cash handlings to secure cash drawer.

• Develops strategic plans to grow daily business and execute sales goal -Successfully planned out and executed exclusive monthly events
• Guides the Client through the whole purchasing experience, and ensures customer satisfaction
• Used Style Boards, Zoom, and Virtual Meetings to Virtually connect with clients throughout global pandemic
• Coaches associates to deliver consistent selling behaviors
• Grow sales and loyalty through“Client Connect”
• Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
• Assisted in recruiting, hiring and training of team members.

• Developed strategic plans to grow daily business and execute sales goal -Successfully planned out and executed exclusive monthly events
• Grew sales and loyalty through“Personal Book”system
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

• Responsible for managing and securing an annual revenue of $400K in volume
• Coached and developed all team members ensuring future success of the company
• Maintained steady communication with buyers
• Documented team members monthly schedules, calculating revenue, and coordinating counter and team goals
• Event preparation and execution on booking and follow up with skin care events such as, trend shows on products for business promotion
• Hired & trained teammates on company’s policies and procedures