Jamillah Cayetano
Anchorage,AK
Summary
Hardworking and passionate job seeker with solid communication and problem-solving skills, eager and adaptable to different settings, highly independent and open for learning new medical skills to provide great quality patient care.
Overview
9
9
years of professional experience
Work History
Assistant Manager
McDonald's
02.2018 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Reduced waste and pursued revenue development strategies to align the department with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in the workplace.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Mentored shift managers in professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Shift Manager
McDonald's
03.2015 - 02.2018
- Excelled in every store position and regularly backed up front-line staff.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated work tasks to be completed throughout the shift.
Team Member
Yogurtland And Cinnabon
01.2015 - 11.2016
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Washed, peeled and cut fruits and vegetables by hand and machine
Crew Member
McDonald's
06.2014 - 03.2015
- Completed milkshakes, coffee drinks, and ice cream desserts for customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted other team members in achieving goals.
- Developed and maintained courteous and effective working relationships.
- Escalated problems or complaints to the relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, drinks, and sandwiches for customers.
- Worked front counter, and other areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated cash register to record transactions accurately and efficiently.
Education
Minor - Psychology
University of Alaska Anchorage
3211 Providence DriveBachelor of Science - Prenursing Studies
University of Alaska Anchorage
3211 Providence Drive, Anchorage, AK05.2027
High School Diploma -
West Anchorage High School
1700 Hillcrest Drive, Anchorage, AK05.2014
Skills
- Staff Training and Development
- Interpersonal Relations
- Customer Service
- Money Handling
- Hiring and Training
- Fluent in Tagalog and English
- Computer Skills
- Information Research and Sourcing
Accomplishments
Helped the team achieve higher scores on multiple store inspections by delegating cleaning tasks, organizing store operations, and regulating work standards
Surpassed record-breaking sales by hiring, scheduling, and cross-training employees, discussing weekly goals with the management, and maintaining an adequate supply of food, paper products, and other merchandise to meet customer demand and volume
Foreign Languages
Native/fluent speaker in Tagalog, professional/fluent proficiency in American English, conversational fluency in Spanish, beginner level in Japanese, Korean, and French.
Timeline
Assistant Manager
McDonald's
02.2018 - 11.2023
Shift Manager
McDonald's
03.2015 - 02.2018
Team Member
Yogurtland And Cinnabon
01.2015 - 11.2016
Crew Member
McDonald's
06.2014 - 03.2015
Minor - Psychology
University of Alaska Anchorage
Bachelor of Science - Prenursing Studies
University of Alaska Anchorage
High School Diploma -
West Anchorage High School