Jamillah Turner
Easton,MD
Summary
- Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispensary Agent
Sunburst Pharm
02.2023 - 01.2024
- I moved up in the company from receptionist to "budtender" within 4 months, I obtained great reviews and positive customer service feedback.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Self Employed
Millah's Makeup
04.2021 - 12.2022
- Provided makeup services for many occasions around the Eastern Shore area as well as Atlanta, VA, and DC
- I specialized in clients of any shade and took great pride in providing outstanding makeup services.
- I was also an MUA PRN at the Chesapeake Bay Beach Club in Kent Island, MD during this time.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Cashier/Sales Associate
High's
08.2021 - 04.2022
- Worked part time while also running my own business as a Makeup Artist
- Cashier, food prep, stocking of nicotine products, customer service
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Certified Medical Assistant (CMA)
John C. Arrabal Drs Office
08.2020 - 05.2021
- Medical assisting, Receptionist work, and employee training
- Triaging patients, answering phones, prior authorizations, sending prescriptions, DME supply orders, patient injections, patient scheduling, competing lab slips and scheduling outpatient appointments, ICD 10 code experience
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Your Docs In
09.2019 - 07.2020
- Certified clinical medical assistant
- Extremely comfortable with lab work and venipuncture
- Receptionist work, and employee training
- Triaging patients, answering phones, prior authorizations, sending prescriptions, DME supply orders, patient injections, patient scheduling, competing lab slips and scheduling outpatient appointments, ICD 10 code experience
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Ensured accuracy and confidentiality of patient data by diligently reviewing, correcting, and verifying information within the EMR system.
Internship
Dr. Derakshani's Pediatricians Office
12.2017 - 02.2018
- Medical Assistant
- Administrative work
- Clinical work
- Assisting doctor with patient physicals
- Assistant manager work
- Primary care experience
- Pediatricians Office, Dr. Derakshani
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Cashier/Customer Service/Food Preparer
McDonald's
05.2014 - 03.2018
- Assist customers with purchases
- Prepare food/specialty drinks
- Maintain cash register transactions
- Became floor supervisor June 2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Education
Certification in Clinical Medical Assistant - Medical Assisting
Harris School of Business
Dover, DE04.2017
Diploma -
Easton High School
Easton05.2015
Skills
- Performer Promotion
- Critical Thinking
- Positive Attitude
- Internet Savvy
- Clear Communication
- Customer Service and Care
- Adaptability and flexibility
- Social media savvy
Certification
- Certified Clinical Medical Assistant (CCMA), 07/01/17, 07/01/22
- CPR/First Aid, 02/01/16, Present
- OSHA, 02/01/16, Present
- HIPAA, 02/01/16, Present
- Certified Medical Assistant, 06/01/22
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispensary Agent
Sunburst Pharm
02.2023 - 01.2024
Cashier/Sales Associate
High's
08.2021 - 04.2022
Self Employed
Millah's Makeup
04.2021 - 12.2022
Certified Medical Assistant (CMA)
John C. Arrabal Drs Office
08.2020 - 05.2021
Certified Medical Assistant
Your Docs In
09.2019 - 07.2020
Internship
Dr. Derakshani's Pediatricians Office
12.2017 - 02.2018
Cashier/Customer Service/Food Preparer
McDonald's
05.2014 - 03.2018
Certification in Clinical Medical Assistant - Medical Assisting
Harris School of Business
Diploma -
Easton High School