Jamille Barnes
T-Mobile
Augusta,Ga
8
years of professional experience
Customer-focused Technical Support Representative with experience assisting customers with mobile device activation, troubleshooting connectivity issues, and providing solutions for wireless and home internet services. Skilled in problem-solving, clear communication, and delivering high-quality support in fast-paced environments. Committed to improving customer satisfaction and resolving technical issues efficiently
Work History
Packer
1 Year 10 Months- Accurately packed and labeled customer orders for shipping.
- Maintained productivity while meeting quality and safety standards.
- Performed quality inspections to identify damaged or incorrect items.
- Organized inventory and assisted with stock replenishment.
- Used scanners and warehouse equipment to track orders and inventory.
- Collaborated with team members to ensure on-time order fulfillment.
Customer Service Technical Support
4 Years 1 Month- Assisted customers with activating smartphones, tablets, and home internet devices
- Answered customer questions regarding network coverage, plans, features, and services
- Troubleshot connectivity device functionality and home internet performance issues.
- Processed device exchanges, upgrades, and replacements following company policies
- Delivered effective problem-solving solutions to resolve customer concerns on first contact
- Documented customer interactions and technical resolutions in internal systems
- Maintained professionalism and empathy while handling multiple customer inquiries daily
Education
Skills
Troubleshooting
Network Coverage & Service Support
Device Exchanges & Upgrades
Order Processing & Account Management
Customer Service & Communication
Problem Solving & Conflict Resolution
CRM & Ticketing Systems
Time Management & Multitasking
Packing boxes
Warehouse safety
Labeling
Quality control
Safety protocols
Timeline
Customer Service Technical Support
T-Mobile
12.2021 - 01.2026Read More
Packer
KELLOGS
02.2018 - 12.2019Read More
West Side High School
Read More