Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jamille Melvin

Jamille Melvin

Health Care Professional
Atlanta,GA

Summary

A reliable medical administrative support professional with demonstrated ability to collaborate with multidisciplinary staff, organize daily tasks, and maintain effective communication. Well-versed in ensuring compliance with the relevant policies and regulations while applying advanced knowledge of technical healthcare processes and terminologies. Adept in managing high-intensity workloads and performing well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Toll Collector

New Jersey Turnpike Authority
09.2019 - 07.2023
  • Collect tolls for over 200 vehicles daily, provide change, and issue receipts to motorists quickly to maintain traffic flow
  • Classify all vehicles passing through toll lanes in accordance with procedural requirements
  • Gather, compile, and track data and statistical information to enhance and streamline operations
  • Established good public relations with patrons of New Jersey Turnpike Authority
  • Demonstrates sound working knowledge of present toll-collecting operating procedures.

Benefits Coordinator

Trucking Employees of North Jersey Welfare Fund
10.2015 - 03.2020
  • Ensured that all new and established employee documents were confidential and completed accurately.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to 25 plan participants per week in easy-to-understand terms in order to educate each on available options.
  • Reviewed and processed Medical, Dental, and Prescription cards for new and established employees for health benefits.
  • Built effective communication with Horizon Blue Cross Blue Shield Dental representatives and Express Scripts account representatives regarding member benefits via telephone and emails effectively
  • Served as point person for dental and prescription inquiries from established and new employees
  • Processed 10 optical voucher transactions daily for eligible participants
  • Provided beneficial advice and support to new and established employees, answered questions, and resolved any problematic issues
  • Collaborated with colleagues on improvement of member benefits
  • Located and complied data for tracking COBRA eligibilities, notified enrollees regarding different policies and procedures, managed employee terminations efficiently
  • Managed all tools and resources related to open enrollment process and served as open enrollment expert throughout Trucking Employees of North Jersey organization; which included crafting proper documentation for Qualified Life Event changes
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Physician Office Assistant

Center for Preventive Medicine
10.1996 - 12.2012
  • Coordinated patient scheduling, check-in, check-out, and payments for billing with and online software
  • Checked and updated patient insurance, demographics, and health history to keep information current
  • Transcribed phone messages and relayed to physician
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Posted and reconciled insurance and patient payments utilizing ICD-9 and CPT codes
  • Performed scheduling and patient record management by ensuring I submitted claims and within 48 hours of patient visit
  • Exhibited adequate attention-to-detail capabilities by identifying and correcting incorrect payments, EOB rejections, and other issues with outstanding accounts.

Same Day Surgery Secretary

Hoboken University Medical Center
04.2004 - 03.2012
  • Performed various administrative tasks by filing, copying, and faxing documents
  • Organized and maintained a patient chart filing system to promote quick data finding for staff
  • Placed new supply orders, managed inventory, and restocked clerical spaces
  • Answered phone calls and messages for theSame Day Surgery Department, and handled patient inquiries
  • Resolved scheduling conflicts to maintain high-quality patient services
  • Maintained patient confidentiality in line with HIPAA regulations
  • Maintained rapport with physicians, nurses,s and other healthcare personnel
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning
  • Updated daily operating room calendars with accurate appointment schedules

Education

Associate of Applied Science - Health Administration

Berkeley College , Clifton NJ
12.2016

Skills

  • Interpersonal Skills
  • Multitasking Proficiency
  • Time Management
  • Medical Information Intake
  • Patient Scheduling
  • Patient Communication
  • Payment Collection
  • Records Management
  • Complex Problem-Solving
  • Critical Thinking
  • Office Supplies and Inventory
  • Toll Equipment Operation
  • Money Handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Toll Collector - New Jersey Turnpike Authority
09.2019 - 07.2023
Benefits Coordinator - Trucking Employees of North Jersey Welfare Fund
10.2015 - 03.2020
Same Day Surgery Secretary - Hoboken University Medical Center
04.2004 - 03.2012
Physician Office Assistant - Center for Preventive Medicine
10.1996 - 12.2012
Berkeley College - Associate of Applied Science, Health Administration

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Jamille MelvinHealth Care Professional