Jamilliah Brown
TWIN CITY,GA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assembly Line Worker and Saw Operator,Welder
Wincore Windows And Doors
06.2019 - Current
- Operated a Bead saw to cut Materials according to the provided measurements and specifications, using various tools such as blades,clippers,etc.
- Inspected parts for defects and corrected any issue before sendings them on to further processing.
- Maintained equipment in good working order by performing daily routine maintenance tasks.Maintained accurate records for measurements beads and of the materials used,cutting times and production numbers for reporting purposes.
- Interpreted blueprints,diagrams,and plans to determine appropriate materials and time frames for projects.
- Implemented company and municipal safety requirements by adhering to appropriate safety measures and equipment.
- Cut all product and routed holes into vinyl Reviewed work done by others to correct for errors and mistakes
Call Center Customer Service Representative
Spherion Staffing
10.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's database.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Listen attentively to caller needs to ensure a positive customer experience.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers.
Dietary Cook and Dietary Aide
Twin View Nursing And Rehabilitation Center
06.2017 - 10.2018
- Worked with the dietary manager to streamline some processes within the dietary area.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Assures personal compliance to all state and federal regulations including blood borne pathogens, infection control, use of hazardous materials, and fire safety.
- Answer outlet telephone using correct salutations and telephone etiquette.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Performed duties in a swift and orderly fashion in order to accomplish tasks in allotted time..
Education
Registered Behavior Technician-RBT
Georgia Southern University
Statesboro, GA12.2023
Phlebotomy Tech (PH1) - Phlebotomy
Scrub Life Training
Statesboro, GA09.2022
High School Diploma -
Emanuel County Institute
Twin City, GA05.2017
Skills
- Exceptional skills in working well in difficult and stressful environment
- Outstanding strength for standing for extended periods of time
- Good ability to work independently or as a team
- Ability to focus on the job at hand
- Hand-eye coordination
- Fast-learner
- HIPAA Compliance
- OSHA Compliance
- Hard Working
- Sharp Critical Thinking Skills
- Observation Skills
- Issue and Complaint Resolution
- Cleaning and Sanitizing
- Standards Compliance
- Verbal and Written Communication
- Dependable and Cooperative
- Ability to Multitask
- Infectious Disease Control
- Venipuncture
- Butterfly Venipuncture
- Glucose Screening
- Heel Sticks
- Protective Equipment Knowledge
- Active Listening
- Biohazard Waste Disposal
- Microsoft Office
- Social Skills Development
- Independent living skills training
- Behavioral chaining procedures
- Verbal behavior intervention
- Teaching functional communication
- Token Economy Systems
- Natural Environment Teaching
- Discrete Trial Training
- Applied Behavior Analysis
- Crisis Management
- Critical Thinking
- Multitasking
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Did 25 Successful venipuncture sticks in the arm with needle gauge sizes 21 and 22
- Prefect Attendance
Certification
PT - Phlebotomy Technician
RBT- Registered Behavior Technician
BLS/CPR
Skills
- Exceptional skills in working well in difficult and stressful environment
- Outstanding strength for standing for extended periods of time
- Good ability to work independently or as a team
- Ability to focus on the job at hand
- Hand-eye coordination
- Fast-learner
- HIPAA Compliance
- OSHA Compliance
- Hard Working
- Sharp Critical Thinking Skills
- Observation Skills
- Issue and Complaint Resolution
- Cleaning and Sanitizing
- Standards Compliance
- Verbal and Written Communication
- Dependable and Cooperative
- Ability to Multitask
- Infectious Disease Control
- Venipuncture
- Butterfly Venipuncture
- Glucose Screening
- Heel Sticks
- Protective Equipment Knowledge
- Active Listening
- Biohazard Waste Disposal
- Microsoft Office
Timeline
Assembly Line Worker and Saw Operator,Welder
Wincore Windows And Doors
06.2019 - Current
Call Center Customer Service Representative
Spherion Staffing
10.2018 - 05.2019
Dietary Cook and Dietary Aide
Twin View Nursing And Rehabilitation Center
06.2017 - 10.2018
Registered Behavior Technician-RBT
Georgia Southern University
Phlebotomy Tech (PH1) - Phlebotomy
Scrub Life Training
High School Diploma -
Emanuel County Institute
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