Victor Burton Hill
Missouri City
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Specialist/ Internet Technican
ExecuTeam
08.2020 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Customer Sales and Service Expert
Ready Refresh Water
06.2021 - 09.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Data Entry Specialist
Staffing Solutions
05.2020 - 10.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Customer Service Representative
Walmart
08.2019 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Night Manager
Subway
11.2017 - 10.2019
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
Customer Service Representative
T&D Tech
12.2017 - 11.2018
- As a customer service representative it was my duty to utilize minor collection capabilities to make payments towards or close out outlying accounts from clients while maintaining customer service expectations
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's - Computer Science
Texas Southern University
Houston, TX04.2025
High school or equivalent - Graduate degree
Willowridge High School
Houston, TX06.2017
Skills
- Data collection
- Accuracy and attention to detail
- Customer service
- Customer care
- Customer relationship building
- Networking
- Sales strategy development
- Active listening
- Sales presentations
- Negotiation
- Objection handling
- Critical thinking
- Problem resolution
- Typing speed
- Phone etiquette
- Appointment scheduling
- CRM software
Certification
- Driver's License March 2018 to November 2023
- Food Handler Certification
- Non-CDL Class C
- TABC Certified
Timeline
Customer Sales and Service Expert
Ready Refresh Water
06.2021 - 09.2022
Data Entry Specialist/ Internet Technican
ExecuTeam
08.2020 - Current
Data Entry Specialist
Staffing Solutions
05.2020 - 10.2020
Customer Service Representative
Walmart
08.2019 - 04.2020
Customer Service Representative
T&D Tech
12.2017 - 11.2018
Night Manager
Subway
11.2017 - 10.2019
High school or equivalent - Graduate degree
Willowridge High School
Bachelor's - Computer Science
Texas Southern University
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