Jamilya Gabb
Chicago,IL
Summary
Seeking employment with a company that values and leverages talents and skills to drive growth and expansion. Thriving in a stimulating and challenging environment, committed to contributing to the success of the organization and seizing advancement opportunities. With extensive experience, focus is on delivering excellent customer service while executing tasks efficiently, professionally, and with a strong emphasis on cost effectiveness.
Overview
11
11
years of professional experience
Work History
Customer Service Representative and Cashier
Chicken & Waffles
03.2017 - Current
- Lead shifts every week, making sure customers get a fast, accurate, friendly experience every time
- Inventory Management
- Setting store goals, delegating task to teams, following up, and reporting results back to team and other managers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
Mc Donald’s
06.2016 - 02.2017
- Supervise team members in order to ensure quality of service
- Supervise kitchen activities to ensure quality of food
- Ensure cleanliness of the outlet
- Investigate and resolve complaints akin to food service and quality
- Maintain inventory and ensure adequate stocks
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service Rep.
Pete’s Fresh Market
09.2014 - 03.2016
- Dealing with any queries effectively and professionally
- Integrating a culture of continuous improvement in all areas of business operations
- Introduce new and upcoming products
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Built positive relationships with customers to increase repeat business
- Trained newly hired sales team in upselling techniques
- Researched issues to obtain appropriate answers to customer inquiries
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Telemarketer
Nobel Voice LLC
04.2014 - 09.2014
- Delivered prepared sales talks, reading from scripts that describe products or services
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services
- Answered questions about company offerings with knowledgeable responses about products and services.
- Explain products or services and prices, and answer questions from customers
- Completed daily cold calling and outreach to build sales pipeline
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Followed up with customers to solicit further sales
- Recorded and updated customer information in online systems
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
Education
High School - Basic
Kenwood Academy High School
Chicago, ILSkills
- Problem Solving
- Customer Service
- Active listening
- Adaptability and flexibility
- Data Entry
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Forward Thinking
- Handle Pressure Well
- Leadership
- Communication Skills
- Microsoft Excel
- Microsoft Office
- Scheduling
- Detail Oriented
- Multi Tasking
- Motivated
- Decision-making
- Team building
- Training and mentoring
Timeline
Customer Service Representative and Cashier
Chicken & Waffles
03.2017 - Current
Supervisor
Mc Donald’s
06.2016 - 02.2017
Customer Service Rep.
Pete’s Fresh Market
09.2014 - 03.2016
Telemarketer
Nobel Voice LLC
04.2014 - 09.2014
High School - Basic
Kenwood Academy High School
Similar Profiles
Kerry ScalesKerry Scales
Line Cook at Jhonny famous chicken & wafflesLine Cook at Jhonny famous chicken & waffles
Milaisa RileyMilaisa Riley
Server at Chicago's Home Of Chicken & WafflesServer at Chicago's Home Of Chicken & Waffles
Mya DelpescheMya Delpesche
Front of House Employee at Dirty Bird Chicken &wafflesFront of House Employee at Dirty Bird Chicken &waffles