Jamilya Hayden
Orlando,FL
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
Work History
Office Administrator
Old Castle Lawn & Garden
Orlando, FL
11.2023 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
Order Puller
Canteen Vending
Orlando, FL
01.2022 - 11.2023
- Checked for accuracy of items pulled and ensured that all orders were complete.
- Pulled orders from shelves to fulfill customer requests.
- Stacked boxes on pallets for shipment or storage.
- Maintained an organized work area and kept inventory neat and orderly.
- Verified item counts against pick lists and reported discrepancies to supervisor.
- Printed labels, affixed them to boxes, and prepared shipments for delivery.
- Inspected products for defects prior to shipping them out.
- Utilized RF scanners to accurately pull items from shelves in the warehouse.
- Operated a manual pallet jack to move product around the facility as needed.
Packer
Walgreens
Orlando, FL
03.2018 - 12.2021
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
Economic Self Service Specialist 1
CVS Specialty Pharmacy
08.2016 - 03.2018
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
Interviewing Clerk
Department of Children and Families
03.2016 - 08.2016
- Administered job interviews to prospective employees in accordance with company policies.
- Ensured compliance with all relevant laws and regulations throughout the interviewing process.
- Developed and maintained relationships with hiring managers to ensure a smooth interview process.
Captioning Assistant
Captel Service Specialist
Orlando, USA
12.2014 - 02.2016
- Assisted with transcription of audio content into written captions.
- Monitored live events to ensure accuracy and timeliness in captioning.
- Proofread and edited existing transcripts for accuracy, grammar, and punctuation.
- Provided accurate real-time captioning services for broadcasts.
- Worked closely with production teams to develop captioning strategies.
- Maintained detailed records of all captioning activities.
- Developed effective workflows for efficient captioning processes.
Cashier
Winn-Dixie
Deland, USA
03.2014 - 10.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Assembler
Invacare
Sanford, USA
05.2013 - 02.2014
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Test assembled products for accuracy and functionality prior to final packaging.
Group Leader
Blue Lake Elementary School
Deland, USA
04.2013 - 05.2013
- Maintained a high level of communication between group members and other departments.
- Monitored progress on projects, providing feedback and support as needed.
- Developed and implemented group activities to promote team building and collaboration.
Education
Associate of Science - Insurance Billing And Coding
Herzing University
Dearborn, MI12-2025
Bachelor’s degree - Criminal Justice
Florida Technical College
Orlando, FL03.2017
Associate Degree - Criminal Justice
Florida Technical College
Deland, FL05.2016
Skills
- Public Safety & Security
- Evidence Collection
- Customer Service
- Interpretation of Criminal & Civil Law
- Investigative Report Writing
- Crime Scene Investigation
- Correctional Facility Processes
- Juvenile Justice Processes
- Word Processing
- Spreadsheet development
- Document Scanning
- File Maintenance
- Workforce Management
- Database entry
- Bookkeeping
- Mail handling
- Customer Engagement
- Administrative Support
- Telephone reception
- File Organization
- Mail Routing
- Inbound phone call handling
- Time Management
- Managing office supply inventory
- Scheduling
- Billing oversight
- Billing and coding
- Scanning and copying
- Verbal communication
- Scheduling appointments
- Processing expenses
- Office management
- Mail routing
- Word processing
- Labeling
- Packing boxes
- Package sealing
- Material handling
- Claims review
- Data entry proficiency
- Claims
- Policy interpretation
- Case management
- Insurance terminology
- Multitasking
- Customer service
- Documentation skills
- Data transcription
- Claims documentation
- Pharmacy systems
- Patient records
- Medication dispensing
- Coverage explanation
- Benefits investigation
- FDA compliance
- Verifying orders
- Stocking shelves
- HIPAA
- Resolving customer issues
Timeline
Office Administrator
Old Castle Lawn & Garden
11.2023 - Current
Order Puller
Canteen Vending
01.2022 - 11.2023
Packer
Walgreens
03.2018 - 12.2021
Economic Self Service Specialist 1
CVS Specialty Pharmacy
08.2016 - 03.2018
Interviewing Clerk
Department of Children and Families
03.2016 - 08.2016
Captioning Assistant
Captel Service Specialist
12.2014 - 02.2016
Cashier
Winn-Dixie
03.2014 - 10.2014
Assembler
Invacare
05.2013 - 02.2014
Group Leader
Blue Lake Elementary School
04.2013 - 05.2013
Associate of Science - Insurance Billing And Coding
Herzing University
Bachelor’s degree - Criminal Justice
Florida Technical College
Associate Degree - Criminal Justice
Florida Technical College
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