Jamilyn Avington
Chapel Hill,TN
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Microsoft/Google Docs proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
12.2022 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Monitored and reported on process performance to verify compliance with established standards.
- Determined and recommended methods to implement improvement opportunities.
- Assessed products or services to evaluate conformance with quality standards.
- Conducted training and applied change management to achieve desired outcomes.
- Prioritized initiatives to increase success rates of strategic projects.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
Interim Process Assistant
Amazon
05.2021 - 12.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Monitored and reported on process performance to verify compliance with established standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Determined and recommended methods to implement improvement opportunities.
- Developed production techniques and production processes to meet customer and organizational needs.
- Prioritized initiatives to increase success rates of strategic projects.
- Conducted training and applied change management to achieve desired outcomes.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Library Support Clerk
Inglewood Public Library
05.2022 - 10.2022
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Intern
Museum Of Latin American Art
09.2021 - 12.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
PSE Mail Processing Assistant
Usps
06.2020 - 02.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
Crew Trainer
McDonalds
07.2018 - 11.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Retail Associate
Miniso
08.2017 - 05.2018
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Crew Member
DouDou Ice Cream
01.2017 - 02.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH05.2026
Associate of Arts - Library Science
Long Beach City College
Long Beach06.2022
High School Diploma -
Lakewood High School
Lakewood, CA06.2016
Skills
- Management Support
- Performance Monitoring
- Assignment Delegation
- Attendance Tracking
- Safety Management
- Critical Thinking
- Process Optimization
- Organizational Skills
- Attention to Detail
- Active Listening
- Task Prioritization
- Adaptability and Flexibility
Timeline
Process Assistant
Amazon
12.2022 - Current
Library Support Clerk
Inglewood Public Library
05.2022 - 10.2022
Intern
Museum Of Latin American Art
09.2021 - 12.2021
Interim Process Assistant
Amazon
05.2021 - 12.2022
PSE Mail Processing Assistant
Usps
06.2020 - 02.2021
Crew Trainer
McDonalds
07.2018 - 11.2020
Retail Associate
Miniso
08.2017 - 05.2018
Crew Member
DouDou Ice Cream
01.2017 - 02.2017
Bachelor of Science - Accounting
Southern New Hampshire University
Associate of Arts - Library Science
Long Beach City College
High School Diploma -
Lakewood High School
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Jackson BlakemoreJackson Blakemore
Water Safety Instructor at Lewisburg Recreation CenterWater Safety Instructor at Lewisburg Recreation Center