Overview
Work History
Education
Skills
Timeline
Generic

Jamin Powell

Minerva,OH

Overview

21
21
years of professional experience

Work History

General Manager of Food Service

Juanita Greenberg's Nacho Royale
01.2013 - 11.2024
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Improved staff retention rates by offering competitive compensation packages and maint a supportive work environment.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for service delivery.
  • Contributed to community engagement efforts through participation in local events, sponsorships, and partnerships with area schools or organizations.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and improvements.
  • Controlled labor hours and inventory costs through hands-on management.
  • Oversaw training of more than 35 team members.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Managed staff schedules and coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Purchased food and created strong vendor relationships.

Server

Juanita Greenberg's Nacho Royale
04.2011 - 01.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Server

Texas Roadhouse
05.2004 - 12.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Key Holder

Old Navy, Gap
09.2004 - 09.2009
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing any questions promptly.
  • Trained and supervised new employees the best practices in customer service and store operations.
  • Mentored junior staff members, helping them develop their skills to advance within the company.
  • Participated in loss prevention measures to minimize shrinkage.

Education

Marketing

Kent State University
Kent, OH

Diploma - College Prep

Minerva High School
Minerva, OH
05.1997

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Scheduling and rostering
  • Menu development
  • Customer service
  • Quality control
  • Food preparation
  • Cost controls
  • Staff supervision
  • Staff leadership
  • Facility maintenance
  • Ordering supplies
  • Equipment management
  • Sanitation standards
  • Hiring procedures
  • Bar management
  • Portion control
  • Price negotiation
  • Menu pricing
  • Food safety management
  • Reliable and responsible
  • POS terminal operation
  • Safe food handling
  • Supply ordering and management
  • Employee supervision
  • Coaching and mentoring
  • ServeSafe manager

Timeline

General Manager of Food Service

Juanita Greenberg's Nacho Royale
01.2013 - 11.2024

Server

Juanita Greenberg's Nacho Royale
04.2011 - 01.2013

Key Holder

Old Navy, Gap
09.2004 - 09.2009

Server

Texas Roadhouse
05.2004 - 12.2010

Marketing

Kent State University

Diploma - College Prep

Minerva High School

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Jamin Powell