Seeking Customer Service role with 14 years of experience in client-facing positions. Skilled in responding to inquiries, preserving order, and verifying information accuracy. Proven ability to manage sensitive data, process billing, and enhance customer experiences.
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Work History
Sub Security Guard
11 Months
Hillside Board Of Education | 09.2025 - Current
Monitored school premises to enforce safety protocols and prevent unauthorized access.
Conducted regular patrols to ensure campus security and identify potential hazards.
Responded quickly to emergency situations to assess and deflect issues.
Security Officer
1 Year
Sterling Security | 08.2025 - Current
Helping tenants with their groceries from the car to the elevators.
Signing in visitors of the tenants.
Monitoring the CCTV camera systems for unwanted suspicious activity.
Receptionist
2 Years 2 Months
Matrix Security | 08.2021 - 10.2023
Oversee screening operations to ensure equipment functions properly and baggage is thoroughly checked for security compliance.
Provide prompt and courteous assistance to both visitors and staff, addressing inquiries and facilitating a seamless visitor experience.
Patrol premises regularly to safeguard property and maintain a secure and orderly environment for all patrons.
Security Officer
3 Years 3 Months
BSS Security | 12.2016 - 03.2020
Conducted thorough patrols to detect and address irregular activities, ensuring the security and safety of the area.
Managed access control by monitoring entry points, preventing unauthorized access effectively.
Documented daily operational activities and reported significant incidents, maintaining clear records of security events.
Patient Access Representative
4 Years
Clara Maas Hospital | 12.2012 - 12.2016
Managed financial transactions by accurately collecting and securing cash payments for patient obligations, ensuring fiscal responsibility.
Coordinated with insurance providers to confirm coverage details, facilitating effective billing processes.
Ensured the integrity of patient data by meticulously verifying information for entry into the emergency room system.
Medical Records
4 Years 6 Months
Columbus Hospital | 06.2008 - 12.2012
Ensured the integrity of patient records by conducting thorough reviews for completeness and accuracy, addressing any deficiencies found.
Facilitated patient admission processes, including room assignments and label generation, to maintain organizational efficiency.
Coordinated and confirmed scheduling for patient diagnostic appointments, consultations, and medical procedures to support healthcare delivery.
Education
Medical Diploma - Medical
The Chubb Institute | Jersey City, NJ | 11.2007
High School Diploma
East Orange Campus High School | East Orange, NJ | 06.2004