Jamin Williams
Austin,TX
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including Microsoft operating systems and servers. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
13
13
years of professional experience
Work History
Senior Systems Administrator
Department of Veterans Affairs
09.2024 - Current
- Provide after-hours support for VA systems and infrastructure, ensuring 24/7 operational availability for mission-critical applications and services.
- Monitor and maintain VA network and server environments outside regular business hours to prevent service disruptions affecting veterans and staff.
- Perform advanced troubleshooting and incident resolution for electronic health records (EHR), VA Enterprise Cloud (VAEC), and secure communication systems.
- Manage after-hours system updates, patches, and security configurations to align with VA cybersecurity policies and federal compliance standards (FISMA, HIPAA).
- Support disaster recovery and continuity of operations (COOP) efforts, ensuring uninterrupted access to patient records and essential VA services.
- Collaborate with VA IT teams and NOC/SOC personnel to escalate and resolve critical issues affecting hospitals, clinics, and administrative sites.
- Document system incidents, root cause analyses, and configuration changes to improve IT service delivery and compliance with VA directives.
Senior Systems Administrator
Texas State Auditor's Office
09.2021 - Current
- Set up, optimized and managed network equipment.
- Orchestrated and oversaw upgrades to system hardware and software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Provided appropriate permissions to users for accessing files and databases.
- Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Installed firewalls and antivirus software to improve cybersecurity.
Systems Administrator
Texas State Auditor's Office
09.2017 - 09.2021
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Managed network-related projects from concept to implementation.
- Delivered reliable support for server-class systems.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Developed and tested company-wide servers for printing, file storage and applications.
- Improved job tasks and mentored junior team members on best practices and standards.
- Oversaw storage management, data migration, backups and drive replacements.
IT Support Specialist
Texas State Auditor's Office
10.2014 - 09.2017
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Installed and supported desktop software titles and add-ons.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
- Devised incisive workarounds and resolutions for IT-related problems.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Developed and maintained strong relations with customers to meet quality expectations.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
Golf Course Attendant
City of Austin - Morris Williams Golf Course
03.2012 - 10.2014
- Oversaw daily maintenance to carts, equipment, clubs and facility in accordance with established preventive maintenance program.
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Collaborated with internal teams to address guest service issues and facilitate special requests.
- Generated ideas to improve driving range standards, golf cart presentation and overall appearance of facility.
- Monitored driving range and bag drop area for cleanliness and alignment with company standards.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Coordinated with vendors and outside service providers for golf tournaments.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
Education
Bachelor of Science - Computer Science
Prairie View A & M University
Prairie View, TX05.2009
Skills
- Technical support
- Project coordination
- Infrastructure updates
- System updates
- Server and System Administration
- Troubleshooting and Maintenance
- Microsoft Office Suite
- Network Security
- Program Installations
- Startup and Shutdown Management
- Testing and Quality Assurance
- CompTIA A Certification
- Active Directory management
- Scripting languages
- Disaster recovery planning
- Group policy management
Timeline
Senior Systems Administrator
Department of Veterans Affairs
09.2024 - Current
Senior Systems Administrator
Texas State Auditor's Office
09.2021 - Current
Systems Administrator
Texas State Auditor's Office
09.2017 - 09.2021
IT Support Specialist
Texas State Auditor's Office
10.2014 - 09.2017
Golf Course Attendant
City of Austin - Morris Williams Golf Course
03.2012 - 10.2014
Bachelor of Science - Computer Science
Prairie View A & M University
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