Jami Forster
St. Petersburg,Fl
Summary
Motivated professional offering Bachelor's in Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
27
27
years of professional experience
Work History
Sr. Operations Admin - HR
FedEx Ground
Palmetto, FL
08.2023 - Current
- Oversaw onboarding process for new hires including paperwork completion and orientation sessions.
- Partnered with hiring managers to ensure successful onboarding of new employees into their respective roles.
- Assisted in developing employee relations programs to promote positive employer-employee relationships.
- Hired employees and processed hiring-related paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
Customer Pickup Coordinator
FedEx Ground
Bradenton, FL
12.2018 - 08.2023
- Increased local stations Service Quality Index by processing an average of 20 address corrections daily to reduce delivery delays.
- Streamlined operations and effectively controlled budgets, resulting in a 14% reduction in daily scheduled pickups.
- Developed relationships and partnerships with business partners.
- Establishes new, updates existing, FedEx Ground scheduled pickups, which requires communication and coordination with sales, customers, Independent Service Provider (ISP) business contacts and station management
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
- Facilitated communication between ISP's and Customers in order to resolve issues quickly.
Operations Coordinator
FedEx Ground
St. Petersburg, FL
09.2011 - 12.2018
- Facilitated communication between Service Providers and Management as well as Customer Pickup Coordination and Customer Service in order to resolve issues quickly.
- Ensures compliance with all company, DOT, Federal, and state laws with regards to vehicle specifications and regulations
- Implemented the use of available tools to increase station and customer service levels, thereby reducing service exceptions by 27% over a 2-year period
- Utilized various software systems to facilitate movement, planning and scheduling.
- Resolved customer complaints related to service issues or delays.
- Created and scheduled loads according to priority and available equipment.
Administrative Assistant
Architectural Millwork Supply Co
Indianapolis, IN
10.2007 - 12.2008
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated background checks and reference verifications for selected candidates.
- Oversaw onboarding process for new hires including paperwork completion and orientation sessions.
Collections Representative
Verizon
Westfield, IN
09.2005 - 10.2007
- Worked directly with customers of delinquent accounts to achieve a positive financial commitment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Adhered to company policies and applicable laws while collecting debts from customers.
Human Resource and Benefit Specialist
Seton Specialty Hospital
Indianapolis, IN
08.2002 - 09.2005
- Processed new hire paperwork and conducted onboarding orientations.
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Acted as a liaison between employees and upper-level management when needed.
- Answered employee questions regarding health benefits and 401k options.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Provided customer service support to employees regarding their questions concerning their health, dental, vision insurance coverage and other benefits programs.
Administrative Assistant
Medical Credentialing, Ken’s Precision Products
Carmel, IN
03.2000 - 08.2002
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Assistant Supervisor
Home Hospital
Lafayette, IN
11.1996 - 01.2000
- Direct management of 16 laboratory personnel
- Ensured health and safety regulations were followed at all times by employees.
- Collaborated with head Nurses of the differing floors to develop positive relations between the departments.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Scheduled work hour for employees, coordinated daily activities, and supervised staff to ensure efficiency.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
Education
Bachelor of Science - Management
Indiana Wesleyan University
Marion, Indiana08.2012
Skills
- Multitasking and Prioritization
- Benefits Programs
- Relationship Building
- Verbal and Written Communication
- Recruiting and Interviewing
- Customer Service
- Time Management
- Efficient and Detail-Oriented
Timeline
Sr. Operations Admin - HR
FedEx Ground
08.2023 - Current
Customer Pickup Coordinator
FedEx Ground
12.2018 - 08.2023
Operations Coordinator
FedEx Ground
09.2011 - 12.2018
Administrative Assistant
Architectural Millwork Supply Co
10.2007 - 12.2008
Collections Representative
Verizon
09.2005 - 10.2007
Human Resource and Benefit Specialist
Seton Specialty Hospital
08.2002 - 09.2005
Administrative Assistant
Medical Credentialing, Ken’s Precision Products
03.2000 - 08.2002
Assistant Supervisor
Home Hospital
11.1996 - 01.2000
Bachelor of Science - Management
Indiana Wesleyan University