JaMir Jackson
Georgetown,DE
Summary
Technically inclined professional transitioning from HVAC into IT support, with strong troubleshooting skills, customer-facing experience, and hands-on technical problem solving. Experienced in diagnosing issues, following structured processes, and supporting users in fast-paced environments. Currently building IT fundamentals including hardware, operating systems, networking basics, and security awareness through guided coursework and home labs. Seeking entry-level Help Desk or IT support role to provide reliable user support and grow within IT.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Installer
K&B HVAC Services
04.2025 - Current
- Installed HVAC systems according to manufacturer specifications and local codes.
- Collaborated with team members to complete installation projects efficiently and safely.
- Utilized hand tools and power equipment for HVAC system installation tasks.
- Interpreted blueprints and technical drawings to execute installations accurately.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
Line Cook
Lighthouse Restaurant
05.2024 - 10.2024
- Prepared ingredients to ensure timely service during peak hours.
- Maintained cleanliness and organization of kitchen workspace for optimal efficiency.
- Operated kitchen equipment, including ovens, grills, and fryers, adhering to safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Dogfish Head Brewing and Eats
09.2022 - 06.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Personal Health Care Provider
SeaCare In-Home Care Services
04.2020 - 06.2022
- Provided personalized care and support for clients in daily living activities.
- Monitored patient health and reported changes to healthcare professionals.
- Assisted with medication management and ensured compliance with prescriptions.
- Developed strong relationships with clients, fostering trust and communication.
- Implemented safety protocols to maintain a secure environment for clients.
- Improved patient comfort by providing personalized care and attention to their individual needs.
Education
High School Diploma -
Sussex Central High School
Georgetown, DE05.2019
Skills
- System installation
- Electrical wiring
- Schematic reading
- Hardware installation
- Application installations
- Mobile device management
- Technical troubleshooting
- Teamwork and collaboration
- Problem-solving
- Microsoft windows and office
Certification
- EPA Universal License
- HVAC Certificate
- OSHA 10
- Google cybersecurity certificate - In progress
Timeline
HVAC Installer
K&B HVAC Services
04.2025 - Current
Line Cook
Lighthouse Restaurant
05.2024 - 10.2024
Line Cook
Dogfish Head Brewing and Eats
09.2022 - 06.2023
Personal Health Care Provider
SeaCare In-Home Care Services
04.2020 - 06.2022
High School Diploma -
Sussex Central High School