JAMIR KEE
Philadelphia,PA
Summary
Customer-focused professional with extensive experience in customer service and administrative support. Skilled in problem-solving, multitasking, and building strong relationships to enhance satisfaction and operational efficiency. Proven track record in document control, budget management, and concierge services, demonstrating professionalism and attention to detail. Engaging Community Engagement Specialist with expertise in strategic outreach, event management, and digital communication, ensuring effective connections with diverse groups.
Overview
6
6
years of professional experience
Work History
Anti-Human Trafficking Community Engagement Specl
The Salvation Army Eastern Territory
Philadelphia, Pennsylvania
05.2025 - Current
- Provided updates during meetings on progress towards objectives.
- Coordinated program activities, including scheduling and preparing materials.
- Organized conferences, workshops, and training sessions for program participants.
- Maintained comprehensive records of program activities and evaluation results.
- Participated in weekly team meetings to report on project status and offer support.
- Collaborated with program management on recommendations and process improvements.
Sales Associate
Nordstrom Galleria
Houston, TX
10.2023 - 05.2025
- Delivered personalized customer service through expert assistance in product selection and styling.
- Provided accurate product information regarding pricing and store policies to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems to ensure swift service.
- Maintained organized stockroom and ensured well-stocked shelves for optimal inventory management.
- Handled customer inquiries and complaints professionally, promoting satisfaction and loyalty.
- Fostered long-term relationships with customers to drive repeat business opportunities.
- Organized client wardrobes to maximize outfit options while reducing clutter.
- Shared expertise on current fashion trends and styling techniques to elevate customer engagement.
Concierge
NFC Amenity Management
Asbury Park, NJ
09.2023 - 09.2024
- Managed front desk operations, maintaining a professional and welcoming environment.
- Assisted residents and guests with inquiries, reservations, and special requests.
- Organized and tracked mail and packages for timely distribution.
- Ensured compliance with workplace safety regulations.
- Maintained detailed records of guest feedback and service improvements.
- Directed calls and messages to appropriate personnel efficiently.
Authorization Coordinator
All American Home Health Care
12.2022 - 06.2023
- Processed and followed up on prior authorization requests.
- Reviewed medical documentation for accuracy and compliance.
- Maintained organized files and controlled records for all authorization activities.
- Communicated effectively with healthcare providers and insurance representatives.
Program Assistant
Volunteers of America Delaware Valley
11.2019 - 11.2021
- Assisted with planning and coordinating residential programs and daily activities.
- Maintained accurate participant records, schedules, and appointment tracking.
- Provided administrative support, including handling correspondence and reports.
- Helped improve program success through proactive operational adjustments.
- Facilitated communication between staff and residents to enhance program effectiveness.
Education
Bachelor of Arts - Organizational Leadership & Change
College Unbound
Providence, RI05-2026
Skills
- Customer relations and service excellence
- Administrative support and operations
- Program coordination and resident assistance
- Conflict resolution and intervention management
- Multi-line phone and database management
- Project planning and organizational efficiency
- Budgeting and financial documentation
- Inventory management
- Record keeping
- Problem resolution
- Time management and organization
- Community engagement
- De-escalation techniques
- Safety planning
- Boundary establishment
- Client advocacy
Additional Information
Proficient in Microsoft Office Suite, database management systems, and customer relationship tools., Strong ability to work in fast-paced environments and adapt to changing needs., Passionate about assisting residents and improving community engagement through structured support programs.
Timeline
Anti-Human Trafficking Community Engagement Specl
The Salvation Army Eastern Territory
05.2025 - Current
Sales Associate
Nordstrom Galleria
10.2023 - 05.2025
Concierge
NFC Amenity Management
09.2023 - 09.2024
Authorization Coordinator
All American Home Health Care
12.2022 - 06.2023
Program Assistant
Volunteers of America Delaware Valley
11.2019 - 11.2021
Bachelor of Arts - Organizational Leadership & Change
College Unbound
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