Jamir Palmer
Philadelphia
Summary
Seeking a challenging position that utilizes current skills and offers growth and advancement in both employment and education. Excited to bring enthusiasm and dedication to a dynamic team. Extensive experience in consumer satisfaction and security positions, honing ability to address consumer needs and concerns while ensuring a safe and secure environment. Passion for fostering positive customer interactions drives exceeding expectations, creating lasting relationships built on trust and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
06.2024 - Current
- Monitored Premises to ensure a safe and secure environment, responding promptly to any potential security threats or incidents
- Greeted and verified individuals entering the premises, maintaining a high level of professionalism and enforcing access control protocols
- Coordinated with law enforcement and emergency teams to ensure efficient incident management.
Security Officer
Homeland Intelligence
06.2023 - 05.2024
- Stationed at Jefferson University Hospital
- Conducted safety screenings of visitors, staff, and patients using security equipment in compliance with security protocols
- Identified and addressed prohibited items, maintaining a calm and professional environment
- Assisted visitor management by verifying identification, providing clear instructions, and help maintain a welcoming environment
Customer Service Representative
Planet Fitness
11.2022 - 08.2023
- Fostered a positive experience by greeting members and guests.
- Preserved facility in a clean and organized state.
- Managed promotions and provided support with account management.
Shortage Control Associate
Burlington
07.2021 - 11.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cook
Jack’s Corner Café
08.2019 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
64 Credits Completed - Psychology
Lycoming College
Williamsport, PAHigh School Diploma -
Mastery Charter High School
06.2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Document management
- Stationary surveillance
- Work ethic
- Reliability
- Verbal and written communication
- Punctuality
- ID verification
- English fluency
- Customer Relations
Certification
CPR
Timeline
Security Officer
Allied Universal
06.2024 - Current
Security Officer
Homeland Intelligence
06.2023 - 05.2024
Customer Service Representative
Planet Fitness
11.2022 - 08.2023
Shortage Control Associate
Burlington
07.2021 - 11.2022
Cook
Jack’s Corner Café
08.2019 - 05.2020
High School Diploma -
Mastery Charter High School
64 Credits Completed - Psychology
Lycoming College