Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamir Palmer

Philadelphia

Summary

Seeking a challenging position that utilizes current skills and offers growth and advancement in both employment and education. Excited to bring enthusiasm and dedication to a dynamic team. Extensive experience in consumer satisfaction and security positions, honing ability to address consumer needs and concerns while ensuring a safe and secure environment. Passion for fostering positive customer interactions drives exceeding expectations, creating lasting relationships built on trust and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Allied Universal
06.2024 - Current
  • Monitored Premises to ensure a safe and secure environment, responding promptly to any potential security threats or incidents
  • Greeted and verified individuals entering the premises, maintaining a high level of professionalism and enforcing access control protocols
  • Coordinated with law enforcement and emergency teams to ensure efficient incident management.

Security Officer

Homeland Intelligence
06.2023 - 05.2024
  • Stationed at Jefferson University Hospital
  • Conducted safety screenings of visitors, staff, and patients using security equipment in compliance with security protocols
  • Identified and addressed prohibited items, maintaining a calm and professional environment
  • Assisted visitor management by verifying identification, providing clear instructions, and help maintain a welcoming environment

Customer Service Representative

Planet Fitness
11.2022 - 08.2023
  • Fostered a positive experience by greeting members and guests.
  • Preserved facility in a clean and organized state.
  • Managed promotions and provided support with account management.

Shortage Control Associate

Burlington
07.2021 - 11.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Cook

Jack’s Corner Café
08.2019 - 05.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

64 Credits Completed - Psychology

Lycoming College
Williamsport, PA

High School Diploma -

Mastery Charter High School
06.2019

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Detail-oriented
  • Superior customer service
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Document management
  • Stationary surveillance
  • Work ethic
  • Reliability
  • Verbal and written communication
  • Punctuality
  • ID verification
  • English fluency
  • Customer Relations

Certification

CPR

Timeline

Security Officer

Allied Universal
06.2024 - Current

Security Officer

Homeland Intelligence
06.2023 - 05.2024

Customer Service Representative

Planet Fitness
11.2022 - 08.2023

Shortage Control Associate

Burlington
07.2021 - 11.2022

Cook

Jack’s Corner Café
08.2019 - 05.2020

High School Diploma -

Mastery Charter High School

64 Credits Completed - Psychology

Lycoming College
Jamir Palmer