Jamir Smatt
Waterbury,CT
Summary
Dynamic professional with a proven track record in customer service and sales development, notably at DTLR. Excelled in building lasting customer relationships and leveraging exceptional people skills to drive sales growth. Skilled in POS system operation and conflict resolution, consistently achieving positive outcomes in high-stress situations. Demonstrated ability to enhance team collaboration and significantly improve customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Madrag
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Dunkin' Donuts
Sales Associate
DTLR
05.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Chashier
Tacobellcatering
08.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Technician
Connecticut Renaissance
06.2022 - 09.2023
- Upheld workplace safety standards by consistently following protocols.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Diploma -
Wilby Highschool
Waterbury, CT06.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Inventory tracking
- Sales development
- Meeting deadlines
- Upselling
- POS system operation
- Sales strategies
- Complex Problem-solving
- Customer needs assessment
- Product sales
- Sales expertise
- Store opening and closing
- Conflict resolution
- Client service
- Cash handling accuracy
- Cash register operation
- Stocking and receiving
- Verbal/written communication
- Flexible schedule
- Money handling
- Cash handling
Timeline
Sales Associate
DTLR
05.2024 - Current
Technician
Connecticut Renaissance
06.2022 - 09.2023
Chashier
Tacobellcatering
08.2020 - 12.2023
Sales Associate
Madrag
Cashier
Dunkin' Donuts
Diploma -
Wilby Highschool
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