Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamira Foster

Baltimore,MD

Summary

Over 10 years of customer service skills, coupled with retail sales experience. Performed services in cash handling, scheduling, customer/client building. Management experience with great interpersonal/organizational skills, to build the best team possible to achieve the highest customer satisfaction and cultivate the best business for our company, associates and guest. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
8
years of professional experience

Work History

Manager

Banana Republic
07.2023 - 03.2025
  • Manage a team of 14+ associates/lower level management
  • Meet SOT, APT, Conversion/ LY Sales goals monthly and quarterly
  • Assessed team member's skillets and assigned tasks accordingly for optimal efficiency.
  • Oversaw daily retail operations including inventory management, scheduling, and payroll
  • Trained and developed new hires and existing team members, improving performance and morale.
  • Handled operational leadership including opening/closing, compliance audits, and deposit management.
  • Liaised with district and general managers to align strategies and support business objectives.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed risk by developing and implementing effective risk management strategies.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with industry regulations and company policies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Ensured compliance with regulatory requirements and industry standards.

Full - Time Sales Ambassador

Ralph Lauren
01.2022 - 01.2023
  • Assist guest with top level customer service
  • Cash handling at register with stores POS system (credit/debit transactions, gift cards, pay links)
  • Aid customers in finding clothing suitable for their needs while up-selling current-in season clothing
  • Reach daily sales goal while maintaining SPH/Conversion
  • Complete send sale orders (ship to home) and FOTY orders (orders incoming from other store locations) using pay link or store to store orders
  • Concierge services which entail answering phone calls regarding orders, zoom-calls, other inquiries the customers may have
  • Problem solving order issues, complaints, inventory
  • Completing shipment when need
  • Visual merchandising for weekly/bi-weekly directive presented by corporate
  • Aid in completing mark downs, markups, promotions weekly
  • Pulls daily ISOS items for front end of store
  • Maintaining store readiness by adhering to store standards
  • Folding, cleaning store regularly
  • Accepting shipments daily from UPS

Production Worker

Medifast
01.2021 - 01.2022
  • Completed orders on production line
  • Worked in all lines 1 - 9 proficiently with high competency
  • Provided assistance in QC or Void Fill
  • Helped with completing inventory over a three-day period with a supervisor to collect information to give to the inventory specialist.
  • Developed time management skills for faster production times
  • Ability to learn different areas of the warehouse

Material Handler/ Office Clerk

Warwick Fulfillment
01.2020 - 01.2021
  • Find orders that are needed to be fulfilled from unverified-reports
  • Use specific applications to search inventory for lost or missing-orders
  • Investigate orders by retrieving P.O
  • Schedule/check-in truck drivers and deliveries daily
  • Add new and missing orders to the spreadsheet to report to clients
  • Modify and delete orders for shipment and recovery

Production Worker

Goodwill of the Chesapeake
01.2019 - 01.2020
  • Meet daily sales goals from YTD sales and monthly projected sales
  • Reach the goal of 5-7 racks daily
  • Print tags for specific clothing items and or other pieces needed
  • Ensure the garments are of quality
  • Logged pieces daily in the logbook to be entered

Apparel and Accessories Team Member

Target
01.2018 - 01.2019
  • Meet daily sales goals from YTD sales and monthly projected sales
  • Serve daily tasks provided by the leader on duty to provide exceptional service to the guest
  • Changed and setup planograms to be done by the deadline
  • Change floor-pad to best sell merchandise
  • Interact with customers when looking or trying on clothes
  • Put out the merchandise from the back of the store
  • Running cash register when needed

Floating Teller

Bath & Body Works
01.2017 - 01.2019
  • Counted morning and afternoon tills
  • Deposit money for Dunbar Pickups
  • Print store reports/summary
  • Performed sales transaction/assist team if needed
  • Used promotions to drive sales, and help conversion
  • Used SPA to track personal sales goals and overall store sales
  • Floor-sets/schedule changes

Cashier Sales Lead

Dollar General
01.2018 - 12.2018
  • Responsible for opening/closing store
  • Reconcile cash and credit transactions
  • Provide customer service and handle customer escalations
  • Responsible merchandising according to marketing plans
  • Manage cashiers and stockers
  • Transport deposits
  • Manage and execute planograms

Sales Associate/Backroom

Talbots
01.2017 - 01.2018
  • Assisting customers
  • Responsible for front-end operations such as handling cash, checks, returns, credit cards, and rewards
  • Use product knowledge to help sell new items.
  • Achieve sales goals by signing customers up for store credit cards, rewards
  • Unloaded shipment alone from truck deliveries (usually 30-100 boxes a day depending on the season)
  • Used MPOS to enter shipment into the store computer system

Sales Associate

Michael Kors
01.2017 - 01.2018
  • Sell over $1,000 worth of items daily without compromising the conversion rate for the store
  • Assisting customers
  • Ticketing, and re-tagging
  • Responsible for front-end operations such as handling cash, checks, returns, credit cards, and rewards

Education

HIGH SCHOOL DIPLOMA -

North Caroline High - School
01.2015

Skills

  • Directed cross-functional teams of 14 employees with a focus on leadership development and performance optimization
  • Leveraged key business intelligence tools (APT, UPT, LY Sales, UAT, Conversion) to improve strategy
  • Consistently outperformed KPIs including credit conversion, SOT, and Barclays application metrics
  • Managed full-cycle payroll, workforce scheduling, and labor cost alignment with revenue goals
  • Oversaw strategic recruitment, talent on-boarding, and organizational restructuring initiatives
  • Delivered over 10 years of operational excellence in customer engagement and retail innovation
  • Cultivated high-value client relationships to drive brand loyalty and repeat business
  • Executed financial operations including cash handling, deposit integrity, and armored transport oversight (BRINKS)
  • Championed operational compliance through rigorous audit execution and policy enforcement
  • Rapid assimilation of complex product knowledge to enable data-driven sales leadership
  • Maintained operational security and discretion in handling sensitive organizational data
  • Exemplary communication, strategic multitasking, and executive-level decision-making under pressure

Languages

English
Professional

Timeline

Manager

Banana Republic
07.2023 - 03.2025

Full - Time Sales Ambassador

Ralph Lauren
01.2022 - 01.2023

Production Worker

Medifast
01.2021 - 01.2022

Material Handler/ Office Clerk

Warwick Fulfillment
01.2020 - 01.2021

Production Worker

Goodwill of the Chesapeake
01.2019 - 01.2020

Apparel and Accessories Team Member

Target
01.2018 - 01.2019

Cashier Sales Lead

Dollar General
01.2018 - 12.2018

Floating Teller

Bath & Body Works
01.2017 - 01.2019

Sales Associate/Backroom

Talbots
01.2017 - 01.2018

Sales Associate

Michael Kors
01.2017 - 01.2018

HIGH SCHOOL DIPLOMA -

North Caroline High - School

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Jamira Foster