Jamira Gladney
Phoenix,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clothing Reseller
Self Employed Web
PHOENIX, AZ
11.2020 - Current
- Listened to customer interests and needs and matched with suitable related products.
- Photographed and wrote product descriptions and sales copy for items.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Monitored consumer traffic to build customer engagement strategies.
- Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
- Documented account and prospect activity proficiently in computerized customer relationship management system.
- Defined and set short- and long-term revenue objectives for each program delivered.
- Calculated total purchase amounts, taxes and shipping costs for new products.
Facebook Marketing Expert
TTEC
PHOENIX, AZ
08.2019 - 10.2020
- Implemented a range of online marketing strategies such as paid ad placement, affiliate programs,
sponsorship programs,email promotions,and viral marketing campaigns on social media sites. - Analyzed search engine patterns to optimize websites exposure through the strategic placement of keywords and content online
- Collaborated with marketing team to seamlessly integrate and enhance marketing strategies across various sales channels
- Collaborated with web, multimedia, and art design staff to develop visually appealing multimedia websites in alignment with brand and company standards.
- Collected and analyzed sales data by utilizing web traffic metrics, including page visits, transaction size, link popularity, click-through rates, and cost-per-clicks.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Generated sales and exposure by providing relevant product information.
- Summarized raw data and analyses and made recommendations based on findings.
Sales Associate
DILLARD'S
08.2018 - 08.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Obtained signatures for financial documents and internal and external invoices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
Buyer
BUFFALO EXCHANGE
10.2017 - 07.2018
- Streamlined inventory organization by effectively navigating computer systems and utilizing spreadsheet and word processing applications.
- Successfully reached favorable agreements on merchandise pricing and discount terms.
- Engaged in discussions with sales and purchasing teams to gather information on customer needs and preferences.
- Monitored and analyzed sales records, trends, and economic conditions to anticipate consumer buying patterns.
- Evaluated, selected, and procured merchandise at the best price while meeting quality, quantity, and specification requirements
- Set and recommended mark-up rates, mark-down rates, and selling prices for merchandise
- Facilitated meetings with sales team members for the purpose of introducing and educating them about new products.
Customer Service Representative
LESLIE'S POOLMART
02.2017 - 09.2017
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Aveda Advisor
NEROLI SALON AND SPA
06.2015 - 01.2016
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Input client information into booking system accurately and completely to chart sales metrics.
- Greeted guests and members upon arrival to create positive first impressions
- Checked guests in quickly and introduced customers to Stylist.
- Satisfied client special requests to enhance patron experience.
- Addressed return customers by name to develop customer-company relationships.
- Guided customers through facility tours explaining spa resources and amenities.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Collated, bound and stored computer-generated reports.
Social Media/Sales Associate
SAVVY BRIDE
Brookfield, WI
12.2013 - 12.2015
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed and implemented strategic social media marketing plans.
- Used editing and graphic design tools to create content and visuals for social channels.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked sales floor and assisted in product movement and merchandising plans.
Crew Member
TAZINOS
MENOMONEE FALLS, WI
05.2013 - 12.2013
- Welcomed guests to dining area and established warm and friendly rapport.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Delivered checks, collected payments and provided accurate change for guests.
- Assisted in maintaining cleanliness of dining area to meet health and safety standards.
- Maintained general ingredient knowledge of buffet dishes offered .
- Quickly cleared tables to maintain customer flow throughout dining area.
- Guided guests about general buffet arrangement and provided assistance locating dishes .
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2027
Cosmetologist - Cosmetology
INSTITUTE OF BEAUTY AND WELLNESS
01.2016
High School Diploma -
MENOMONEE FALLS HIGH SCHOOL
01.2014
Skills
- Analytical Thinking
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Creative Thinking
- Project Management
- Detail-Oriented
- Client Relationship Management
- Campaign Management
- Campaign Implementation
- Data Collection
- Data Entry
- Digital Marketing
- File Management
- Social Media Marketing
- Inventory Management
- Documentation And Reporting
- Adaptable and Flexible
Certification
Licensed Cosmetologist
Timeline
Clothing Reseller
Self Employed Web
11.2020 - Current
Facebook Marketing Expert
TTEC
08.2019 - 10.2020
Sales Associate
DILLARD'S
08.2018 - 08.2019
Buyer
BUFFALO EXCHANGE
10.2017 - 07.2018
Customer Service Representative
LESLIE'S POOLMART
02.2017 - 09.2017
Aveda Advisor
NEROLI SALON AND SPA
06.2015 - 01.2016
Social Media/Sales Associate
SAVVY BRIDE
12.2013 - 12.2015
Crew Member
TAZINOS
05.2013 - 12.2013
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
Maricopa Community Colleges - Phoenix College
Cosmetologist - Cosmetology
INSTITUTE OF BEAUTY AND WELLNESS
High School Diploma -
MENOMONEE FALLS HIGH SCHOOL