Jamira Johnson
Bladensburg,MD
Summary
Knowledgeable customer service representitive with background in driving territory sales growth through strategic account management and customer relationship building. Proven track record of meeting sales targets and expanding market presence through effective territory planning and execution. Demonstrated ability in utilizing persuasive communication and negotiation skills to close deals and foster long-term client partnerships.
Overview
20
20
years of professional experience
Work History
Territory Sales Representative
Fiji Water Company LLC
06.2022 - Current
- Company Overview: Fiji Water is a brand of bottled water owned by the American conglomerate The Wonderful Company. The water comes from an artesian aquifer in Viti Levu, on the island of Fiji. Fiji Water is headquartered in Los Angeles, California
- Established trust and boosted sales in assigned territory with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
Direct Sales Agent
Flowers Foods
12.2021 - 06.2022
- Company Overview: Flowers Foods, headquartered in Thomasville, Georgia, is a producer and marketer of packed bakery food. The company operates 47 bakeries producing bread, buns, rolls, snack cakes, pastries, and tortillas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations and promotions.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Trained new employees on customer service, money handling and organizing strategies.
Chain Sales Merchandiser
Coca Cola Consolidated, INC
10.2019 - 10.2021
- Company Overview: Coca-Cola Consolidated headquartered in Charlotte, North Carolina, is the largest independent Coca-Cola bottler in the United States. The company makes, sells and distributes Coca-Cola products along with other beverages, distributing to a market of 65 million people in 14 states.
- Increased in-store visibility of products by designing attractive displays, ensuring proper signage, and regularly rotating stock.
- Boosted overall sales by efficiently managing product inventory and implementing strategic merchandising plans for chain stores.
- Reduced out-of-stock instances by maintaining accurate records of inventory levels and placing timely replenishment orders when needed.
- Collaborated with store personnel to ensure seamless execution of promotions, including setting up point-of-sale materials and special event displays.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Ensured compliance with all company policies and procedures regarding inventory management, merchandise handling, and loss prevention measures.
Department Supervisor
The Home Depot Inc
05.2015 - 10.2019
- Company Overview: Home Depot, is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Trained new employees as well as mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Increased additional business customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies. Added price tags, adjusted signage, and built cardboard kits.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Assistant Store Manager
Jo-Ann Stores LLC
01.2010 - 05.2015
- Company Overview: Jo-Ann Stores, LLC, (stylized JOANN) is an American specialty retail chain specializing in fabrics and arts and crafts supplies. The chain is based in Hudson, Ohio, and has operated 800 stores across 49 U.S states.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, incorporating company policies, procedures, and best practices to ensure their success and attain advancement within the organization
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective selling, customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Replenishment Manager
Michaels Arts and Crafts
08.2005 - 10.2009
- Company Overview: Michaels, is a privately held retail chain of American arts and crafts store. It is North America's largest provider of arts, crafts, framing, floral and wall décor, and merchandise for makers and do-it-yourself home decorators.
- Supported sales team by providing timely updates on product availability, enabling informed decisions on promotions and pricing strategy.
- Improved inventory accuracy by conducting regular cycle counts, reconciling discrepancies and initiating timely replenishment orders.
- Managed expired or obsolete products in accordance with company guidelines, minimizing losses due to unsellable inventory items while maximizing sell-through rates for remaining merchandise.
- Assisted in annual physical inventory counts, contributing to the accuracy of company records and financial reporting.
- Optimized storage capacity utilization through strategic space planning, allowing for more efficient use of available resources.
- Ensured high levels of customer satisfaction by maintaining accurate inventory records, leading to prompt fulfillment of orders without delays or cancellations due to stock shortages.
- Boosted warehouse productivity by training new hires on proper replenishment techniques and best practices.
- Created seasonal displays to showcase new and promotional merchandise.
- Performed section resets to match new planograms.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted customers and directed to requested products.
- Trained and supervised team members on job duties, company policies, safety procedures, effective replenishment techniques for improving overall efficiency.
Education
High School Diploma -
Fairmont Heights High School
Landover05-2005
Skills
- Sales strategy development
- Product knowledge
- Territory management
- Lead generation
- Account servicing
- Business solutions
- Customer training
- Business growth management
- Point of sale operation
- Opening and closing procedures
- Stock management
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Reliability
- Customer satisfaction
- Organizational skills
- Relationship building
- Task prioritization
- Professionalism
- Order processing
- Account management
- Direct sales
- Business development
Timeline
Territory Sales Representative
Fiji Water Company LLC
06.2022 - Current
Direct Sales Agent
Flowers Foods
12.2021 - 06.2022
Chain Sales Merchandiser
Coca Cola Consolidated, INC
10.2019 - 10.2021
Department Supervisor
The Home Depot Inc
05.2015 - 10.2019
Assistant Store Manager
Jo-Ann Stores LLC
01.2010 - 05.2015
Replenishment Manager
Michaels Arts and Crafts
08.2005 - 10.2009
High School Diploma -
Fairmont Heights High School
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