Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamira Warner

Centreville,MD

Summary

Highly adaptable team leader with excellent background of quick and effective performance. Highly experience in performing quality inspections and machinery operations. Boosted customer loyalty and enhanced sales by keeping shoppers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

4
4
years of professional experience

Work History

Team Lead

Food Lion
01.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Responsible for shopping orders efficiently and accurately.
  • Greeted customers at counter to fulfill requests and answer questions.

Customer Lead

Food Lion
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Kent Island High School
Stevensville, MD
06.2017

Skills

  • Task Monitoring
  • Team Monitoring
  • Monetary Transactions
  • Guest Satisfaction
  • Refund Processing
  • Speaking Clearly
  • Customer Service
  • Scheduling

Timeline

Team Lead

Food Lion
01.2020 - Current

Customer Lead

Food Lion
01.2020 - Current

High School Diploma -

Kent Island High School

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Jamira Warner