Jamirah Johnson
GERMANTOWN,TN
Summary
Ambitious Reservations Manager acknowledged for helping U-Haul reach revenue and reservation goals. Friendly and dedicated with excellent customer relations skills. Experienced in utilizing revenue management policies to maximize occupancy. Friendly and dedicated with excellent customer relations skills. Experienced in utilizing revenue management policies to maximize sales. Analytical and detail-oriented with excellent communication skills. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Web AMT and POS systems.
Overview
2
2
years of professional experience
Work History
Reservations Manager
Uhaul Moving And Storage
Memphis, TN
05.2022 - Current
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Provided training for new reservation agents on computer systems and procedures.
- Created reports to analyze customer data related to reservations.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Identified trends in customer feedback and adjusted services accordingly.
- Maintained accurate records of customer interactions and transactions in the system database.
- Managed inventory of available trucks across multiple properties owned by or in partnership with the company.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Returns Processor
Amazon
Olive Branch, MS
02.2022 - 04.2024
- Inspected returned items to identify damage or defects, documenting information in database.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Received, logged, and tracked all returned items according to established procedures.
- Attached identifying tags to track returned items and put back into stock.
- Leveraged equipment to unload, move and store returned items in designated areas.
- Maintained inventory of all returned items by recording data into a computerized system.
Education
Associate of Arts - Culinary Arts
Southwest Tennessee Community College
Memphis, TN06-2025
High School Diploma -
Germantown High School
Germantown, TN05-2021
Skills
- Staff Training and Development
- Account Reconciliation
- Revenue management
- Issue Resolution
- Records Management
- Reservations Management
- Research and analysis
- Customer Satisfaction
- Complex Problem-Solving
- Customer Service
- Customer reservations
- Upselling proficiency
- Transportation information
- Phone Etiquette
- Telephone reception
- Sales
- Customer Engagement
Timeline
Reservations Manager
Uhaul Moving And Storage
05.2022 - Current
Returns Processor
Amazon
02.2022 - 04.2024
Associate of Arts - Culinary Arts
Southwest Tennessee Community College
High School Diploma -
Germantown High School