Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jamirh Evans

Newark,NJ
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

5
years of professional experience

Work History

Audible

Hybrid Customer Care Specialist
10.2020 - 12.2023

Job overview

  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Make decision based on policies and past precedents, seeking guidance when necessary
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Process, via computer, all customers requests
  • Spot opportunities to provide solutions
  • Provides high level, quality service, closely aligned with sales, to enable sales growth
  • Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information

CVS Pharmacy

Customer Service Representative Specialist
04.2019 - 10.2020

Job overview

  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Educated customers about billing, payment processing and support policies and procedures.

Warby Parker

Customer Service Representative Intern
07.2018 - 03.2019

Job overview

  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Education

Berkeley College
Newark, NJ

Associate of Arts from Business Administration
01.2025

Paterson Adult High School
Paterson, NJ

GED
05.2017

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Strategic sales knowledge
  • Training development aptitude
  • Creative problem solving
  • Ability to work independently
  • Professional telephone demeanor
  • Technical Support
  • Strong communication skills
  • Administrative support
  • Receiving support
  • Active listening skills
  • Multi-line phone talent
  • In app store support
  • Online Chat
  • Training and Development
  • Adaptability
  • Focus
  • Great motivation
  • Leadership
  • Critical thinking
  • Sales expertise
  • Order Fulfillment
  • Microsoft Office
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Hybrid Customer Care Specialist

Audible
10.2020 - 12.2023

Customer Service Representative Specialist

CVS Pharmacy
04.2019 - 10.2020

Customer Service Representative Intern

Warby Parker
07.2018 - 03.2019

Berkeley College

Associate of Arts from Business Administration

Paterson Adult High School

GED

Similar Profiles

CREATE PROFILE
Jamirh Evans