jamirria johnson
Bladensburg,MD
Summary
Highly resourceful customer service professional with a proven ability to adapt effectively to a constantly changing environment. Swift and accurate in collecting relevant data to determine optimal solutions for customer issues. Committed to delivering exceptional service and resolving problems efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
Fairfax Inova Hospital
05.2022 - 11.2024
- Assess patients conditions, provide basic emergency care,and moniter their vituals
- Assists with procedures such as inserting IV drawing blood , and performing CPR
- Keep emergency room clean
- Assist patient discharged and ensure that documentation is correct
Target (Hardlines)
08.2018 - 09.2018
- Recommended merchandise based on customer needs and desires. Restocked merchandise on shelves and rotated inventory regularly.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Informed/advertised customers about sales and promotions. Processed all sales transactions accurately and in a timely fashion.
- Expressed appreciation and invited customers to return for more purchases.
- Communicated information to customers about product quality, value and style
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered direction and gave constructive feedback to motivate team members. Organized the store by returning all merchandise to its proper place.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Housekeeper
The Service Company
04.2017 - 08.2018
- Stocked all restroom supplies. Stocked room attendant carts with supplies.
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Draped and folded guests' clothing, paired shoes clean and neatly arranged toiletries.
- Cleaned and returned vacant rooms to occupant-ready status.
- Supplied guests with extra requests such as toiletries when.
- Reported all maintenance issues to the housekeeping status board.
Cashier Customer Service
The Home Depot
02.2015 - 03.2017
- Analyzed data from survey, referrals and follow-up services on financial, legal, crisis intervention
- Community referrals and outreach services. Composed and routed correspondence in a timely and accurate manner.
- Scheduled and conducted specific briefings at workshops and events on local, state and federal resources available to service members and families.
- Established and maintained monthly contact by email, telephone and face-to-face interaction with each deployed and mobilized Army National Guard members' designated family members.
- Excelled in exceeding daily credit card application goals.
- Processed all sales transactions accurately and in a timely fashion.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Created new processes and systems for increasing customer service satisfaction
- Computed accurate sales prices for Cross-trained and provided back-up for other customer service representatives when needed.
Daycare Assistant
Kids Are People Too
01.2015 - 06.2016
- Disciplined children and recommended other measures to correct behavior.
- Provided a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Escorted children on outings and trips to local parks and zoos.
- Created an infant area, toddler area and preschool area of play within the daycare.
- Led reading classes for preschool-aged children.
- Carefully monitored children's play activities.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
- Incorporated music and art activities to encourage creativity and expression.
- Maintained developmentally appropriate environment.
- Maintained daily records of activities, behaviors, meals and naps.
Education
High School Diploma - undefined
Washington Metropolitan High school
Washington, DC06.2019
Skills
- Vital Signs
- Hospital Experience
- Vital signs monitoring
- 12-lead EKG monitoring
- Patient transport
Certification
- CPR Certification
- Driver's License
Timeline
Emergency Room Technician
Fairfax Inova Hospital
05.2022 - 11.2024
Target (Hardlines)
08.2018 - 09.2018
Housekeeper
The Service Company
04.2017 - 08.2018
Cashier Customer Service
The Home Depot
02.2015 - 03.2017
Daycare Assistant
Kids Are People Too
01.2015 - 06.2016
High School Diploma - undefined
Washington Metropolitan High school
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