Jamiryah Townsend
Montgomery,US
Summary
Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Skilled Work Study Student willing to take on tasks to accomplish team objectives. Organized and proactive team player with diligent approach. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Work Study Student
Alabama State University
08.2024 - Current
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Contributed to a positive work environment by fostering open communication channels among team members.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained cleanliness and organization in common areas, contributing to pleasant campus environment.
Crew Trainer
Mcdonald's Inc.
05.2020 - 08.2024
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Serve orders to customers at windows, counters, or tables
- Verify that prepared food meets requirements for quality and quantity
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Bachelor of Science - Business Management
Alabama State University
Montgomery, AL12.2026
High School Diploma -
BOOKER T. WASHINGTON MAGNET HS
Montgomery, AL05.2022
Skills
- Detail Oriented - Experienced
- Exceptional Communication - Experienced
- Leadership Qualities
- Customer Service
- Computer Skills
- Time Management
Affiliations
- NAACP MEMBER
- STREETEAM MEMBER
Timeline
Work Study Student
Alabama State University
08.2024 - Current
Crew Trainer
Mcdonald's Inc.
05.2020 - 08.2024
High School Diploma -
BOOKER T. WASHINGTON MAGNET HS
Bachelor of Science - Business Management
Alabama State University
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