Jamisha Lawton
Orlando,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Plusone Solutions
07.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to over 50 customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Manager
Addicted To Joe Coffee Shop
08.2018 - 08.2023
- Managed and motivated over 5 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Senior Fraud Customer Service Representative
Capital One
02.2019 - 04.2022
- Resolved over 50 customer service issues using company processes and policies and provided updates to customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Enrollment Coordinator
Ultimate Medical Academy
10.2016 - 03.2020
- Finalized and processed over 75 enrollment applications.
- Met or exceeded enrollment and retention goals consistently.
- Provided policy information and maintained enforcement.
- Communicated details about available classes, materials and services.
- Reached out to applicants via calls, texts, emails and social media.
- Trained and mentored junior enrollment professionals.
Education
Bachelor of Arts - Business
St. Petersburg College
Clearwater, FL12.2022
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Time Management
- Overseeing Employees
- Employee Training
- Issue and Conflict Resolution
- Ability To Prioritize
- Attention To Detail
- General Office
- Project Management
- Employee Training
- Issue and Conflict Resolution
Certification
Foundations of Project Management Certificate
Timeline
Senior Support Specialist
Plusone Solutions
07.2022 - Current
Senior Fraud Customer Service Representative
Capital One
02.2019 - 04.2022
Manager
Addicted To Joe Coffee Shop
08.2018 - 08.2023
Enrollment Coordinator
Ultimate Medical Academy
10.2016 - 03.2020
Bachelor of Arts - Business
St. Petersburg College
Foundations of Project Management Certificate
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