Jamisha Roberson

• Received and dispatched calls for emergency services.
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Provided timely updates to customers regarding their orders or requests.
• Resolved customer complaints related to service issues or delays.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.

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• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Duties included basic troubleshooting for elderly cell phones, assisted in payment processing using a credit card, set up payment arrangements for customers
• Transferred calls to appropriate departments.
• Took special orders in person and over telephone, generating additional revenue every month.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Strengthened customer retention by offering discount options.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Reached out to customers after completed sales to suggest additional service or product purchases.

• Duties included answering incoming calls, emails and chats, basic troubleshooting for customer phones, assisted customer with quotes for auto insurance for USAA
• Assisted customers with credit card payments.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.