Jamisha Smith
Scotland Neck,NC
Summary
Dynamic Certified Nursing Assistant with a proven track record at Bryan Health & Rehab, excelling in patient care and advocacy. Skilled in training and mentoring staff, enhancing team efficiency. Proficient in electronic health records and committed to HIPAA compliance, ensuring a supportive environment for optimal recovery and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bryan Health & Rehab
Scotland Neck, NC
02.2021 - Current
- Educated patients and families on health management and recovery processes.
- Documented patient progress accurately in electronic health records system.
- Trained new staff on protocols, enhancing team efficiency and service quality.
- Advocated for patient needs, fostering a supportive care environment.
Customer Service Manager
Food Lion
Scotland Neck, NC
03.2009 - Current
- Led customer service team to enhance satisfaction and loyalty through effective training programs.
- Developed and implemented operational procedures to streamline service delivery and improve efficiency.
- Mentored staff in conflict resolution techniques, fostering a supportive and collaborative work environment.
- Analyzed customer feedback data to identify trends and implement service improvements.
Certified Nursing Assistant
Signature Healthcare Of Roanoke Rapids
Roanoke Rapids, NC
01.2017 - 02.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to implement individualized care plans.
Customer Service Agent
Alorica
Rocky Mount, NC
03.2015 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and troubleshooting assistance to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems for record-keeping and follow-up.
- Trained new team members on service protocols and company policies to ensure consistency.
Manual Packer
QVC
Rocky Mount, NC
10.2014 - 12.2014
- Packaged products efficiently to meet daily shipping targets.
- Maintained cleanliness and organization in work area to ensure safety standards.
- Operated packing machinery with precision, minimizing downtime during shifts.
- Collaborated with team members to streamline packaging processes and reduce waste.
Education
Nursing
Roanoke Chowan Community College
Ahoskie, NC05-2027
High School Diploma -
Southeast Halifax High School
Halifax, NC06-2009
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Basic life support
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Training and mentoring
- Cash handling
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Bryan Health & Rehab
02.2021 - Current
Certified Nursing Assistant
Signature Healthcare Of Roanoke Rapids
01.2017 - 02.2021
Customer Service Agent
Alorica
03.2015 - 12.2015
Manual Packer
QVC
10.2014 - 12.2014
Customer Service Manager
Food Lion
03.2009 - Current
Nursing
Roanoke Chowan Community College
High School Diploma -
Southeast Halifax High School