
Dynamic professional with a strong work ethic and proven reliability, recognized for exceptional care at Building Blocks Therapy. Skilled in problem-solving and time management, I excel in fostering positive environments and enhancing client satisfaction through effective communication and quality assurance. Committed to continuous improvement and team collaboration in all endeavors.
• Implemented ABA therapy techniques to support individuals with autism and developmental disabilities.
• Provided one-on-one interventions to improve communication, social skills, and daily living activities.
• Collected and documented data to track client progress and inform treatment plans.
• Assisted in reducing challenging behaviors using evidence-based strategies.
• Collaborated with BCBAs, parents, and professionals to ensure consistency in therapy.
• Consistently recognized across the organization for exceptional care.
• Maintained client confidentiality while adhering to HIPAA and ethical guidelines.
• Provide a welcoming and comforting environment for patients, particularly in situations that can induce anxiety, by utilizing active listening, friendliness, and humor to put them at ease.
• Escort patients from the waiting area to the draw station, ensuring a positive experience through attentive interaction and personalized
• Consistently recognized across the organization for exceptional care.
• Skilled in assessing veins and minimizing discomfort through effective physical techniques and empathetic communication, working with approximately 300 patients per month.
• Demonstrate heightened attention to detail when selecting instruments based on patient needs and preferences, while maintaining a sterile environment and preparing equipment for blood draws and collections.
• Expertly instruct patients on specimen collection procedures for urine, stool, and other bodily fluids, ensuring accuracy in sample collection, storage, and preparation for laboratory testing.
• Maintain rigorous quality control standards, including accurate patient information verification, proper labeling of samples, and meticulous organization of phlebotomy supplies.
• Effectively managed multiple responsibilities, including kitchen operations, scheduling, payroll, and fostering a positive work environment by maintaining strong relationships with employees.
• Demonstrated excellent time management and multitasking skills to balance operational duties with team support.
• Led the training and development of new employees through a rotational cross-training program, emphasizing patience and clear communication, within a diverse group of new staff.
• Ensured that new hires felt comfortable asking questions and understood that ongoing learning was encouraged.
• Handled progressive discipline with a focus on personal growth, conducting difficult conversations to help employees improve in key areas like customer service.
• Provided constructive feedback and
support to encourage professional development.
• Supervised and guided a team of 5 to 10 employees per shift, delegating tasks effectively.
• Conducted interviews and made hiring decisions, contributing to building a competent and cohesive team.
• Resolved customer issues with a positive attitude to ensure a satisfactory experience.
• Led the comprehensive training of new employees, ensuring they were proficient in both culinary skills and customer interaction, while continuously assessing and addressing ongoing training needs to maintain a well-equipped and confident team.
• Cross-trained in multiple areas of the pizzeria, including cash handling and food preparation, to provide versatile support during busy periods and ensure smooth operations.
• Performed key operational tasks, including opening and closing duties, overseeing inventory, and placing supply orders to maintain seamless day-to-day operations.
• Demonstrated reliability and dedication as a key member of a small team, consistently showing up for others and contributing to a collaborative work environment.
• Skillfully managed customer conflicts with a compassionate and friendly approach, resolving issues to maintain customer loyalty and promote a positive atmosphere.
• Cultivated strong customer service skills by managing the register, enhancing verbal
communication abilities in-person and over the phone, and creating a welcoming environment for customers.
Phlebotomy