Jamison Gleaves
Buford,GA
Summary
Motivated multi-talented professional offering proficiency in data entry with strong organizational and analytical thinking skills. Personable team player with exceptional customer service abilities. Proven to work closely with coworkers or independently for effective data management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
8
8
years of professional experience
Work History
EEG Tech
Northside Hospital
01.2019 - Current
- Perform electroencephalogram tests on neonate, pediatric, adolescent, adult and geriatric patients to assist in the diagnosis of various brain disorders
- Performs routine in/ outpatient studies
- Performs cEEG and ambulatory studies
- Proficient with Natus NeuroWorks.
- Attended educational training and workshops concerning Neurodiagnostic/ Neurology.
- Maintained up-to-date knowledge on industry advancements, attending workshops and conferences to improve my skills as an EEG Technician.
- Supported emergency room staff during critical situations requiring immediate EEG interpretations.
- Presented clinical documentation noting acute abnormalities for physician interpretation.
- Provided compassionate care during long-term monitoring studies lasting several days at a time.
- Assisted in the development of department policies and procedures relating to EEG services, promoting consistent standards of care across the organization.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Maintained cleanliness of procedure area to meet infection control policies.
- Managed busy schedule with over 40 procedures every week.
- Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines.
- Completed thorough documentation after each procedure, maintaining detailed records for future reference or treatment planning purposes.
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- More than doubled key satisfaction and quality ratings in less than 2 months.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Teleperformace
01.2019 - 05.2022
- Connected with customers via phone or email to resolve their questions or concerns
- Responded to request for assistance and/ or possible processing payments or refunds
- Calmly and efficiently resolved and de-escalated any issues
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided primary customer support to internal and external customers.
- Cross-trained and provided backup support for organizational leadership.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Records Specialist
Center Neurology
01.2019 - 01.2021
- Interacted with patients to create patient profiles and charts in databases
- Oversee medical records keeping, including payments from patients and invoices for medical records.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Managed the budget for the medical records department, allocating resources effectively to meet operational needs while minimizing costs.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical reports for external parties.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Verified accuracy of patient information in medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
EEG Tech
Doctor’s Hospital
01.2018 - 01.2019
- Provide primary patient care services, including applying electrodes
- Operates equipment and machinery, including NeuroWorkbench, etc.
- Ensure inpatient and outpatients, including pediatrics, were provided the treatment and management of physical and mental well-being through services offered.
- Attended educational training and workshops concerning Neurodiagnostic/ Neurology.
- Maintained up-to-date knowledge on industry advancements, attending workshops and conferences to improve my skills as an EEG Technician.
- Enhanced patient comfort by efficiently conducting EEG procedures and providing clear explanations of each step.
- Managed appointment scheduling efficiently to accommodate high patient volume while minimizing wait times.
- Supported emergency room staff during critical situations requiring immediate EEG interpretations.
- Assisted in the development of department policies and procedures relating to EEG services, promoting consistent standards of care across the organization.
- Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines.
- Strengthened communication skills through regular interactions with others.
Inventory Manager
Babies-R-Us
01.2017 - 01.2018
- Build positive and productive working relationships with employees and customers for business growth
- Manage inventory tracking system to record accurate customer deliveries and shipments, analyze customer orders and stock, and set delivery schedules
- Oversee daily activities of the team, routes, and provide direction and guidance accordingly
- Evaluate team performance and member performance and determine training needs and promotions
- Serve as primary contact for daily products and supplies, customer and department inquires and concerns, and troubleshoot shortages of products and inventory in a timely manner
- Manage the data sheets for store management of employee sales and customer matters.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Overnight Stock Manager
Toys-R-Us
01.2016 - 01.2017
- Provided premier customer service, including greeting customers and answering questions
- Operated back room equipment, including databases
- Ensured orders and products are within date and prepared to be shipped accurately
- Prepared and update spreadsheets of available and unavailable products for stores.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Science - Computer Science
University of Maryland Global
Atlanta, Georgia05.2025
Certificate in Electrocardiogram -
Tender Care Training Center
Augusta, GA12.2018
Certificate in Neurodiagnostic Technology -
Neurodiagnostic Technology Institute
05.2018
High School Diploma -
Grovetown High School
Grovetown, Georgia05.2015
Skills
- Teamwork and Management Skills
- Conflict Resolution and Problem Solving Skills
- Efficient Learning and Time Management
- Compliance to Work Rules and Regulations
- Customer Service and Client Relations
- Team Leadership and Motivation
- Training and Development
- Inventory Management
- Communication and Troubleshooting Skills
- Computer Skills including POS, Microsoft Word, Excel, PowerPoint, etc
- Technical training
- Budget Tracking
- NCV experience
- Data Management
- Recordkeeping abilities
- Staff Supervision
- Patient Care
- Patient Relations
- Goal planning and attainment
- HIPAA Compliance
- Proofreading
- Word Processing
- Document Management and Storage
- Report Analysis
- Microsoft Office
- Spreadsheet Management
- Insurance processing
- Data Entry
- Workflow Management
- Critical Thinking
- Written Communication
- Time Management
- Dependable and Responsible
- Microsoft Excel
- Invoice Processing
- Customer Service-Oriented
- Independent worker
Timeline
EEG Tech
Northside Hospital
01.2019 - Current
Customer Service Representative
Teleperformace
01.2019 - 05.2022
Medical Records Specialist
Center Neurology
01.2019 - 01.2021
EEG Tech
Doctor’s Hospital
01.2018 - 01.2019
Inventory Manager
Babies-R-Us
01.2017 - 01.2018
Overnight Stock Manager
Toys-R-Us
01.2016 - 01.2017
Bachelor of Science - Computer Science
University of Maryland Global
Certificate in Electrocardiogram -
Tender Care Training Center
Certificate in Neurodiagnostic Technology -
Neurodiagnostic Technology Institute
High School Diploma -
Grovetown High School