Jamison Hammer
Oconomowoc,WI
Summary
Human Services professional with strong expertise in program management and client support. Proven track record in designing, implementing, and evaluating human services programs to meet diverse community needs while delivering impactful results. Skilled in case management, crisis intervention, and stakeholder engagement, with focus on fostering positive outcomes. Through my varied work history I have demonstrated the skills as listed.
Overview
26
26
years of professional experience
Work History
Provider Quality Coordinator
My Choice Wisconsin
02.2023 - 01.2025
- Ensures compliance with the MCO and DHS contracts
- Investigates provider quality concerns and work with providers on mitigating risk
- Identifies trends and establishes processes to address deficiencies or areas for improvement in all aspects of placement and provider concerns.
- Works collaboratively with the Residential Team, Provider Network and Relations team and Care Management staff of My Choice Wisconsin in communicating provider updates and decisions to various stakeholders
Care Manager
My Choice Wisconsin
03.2022 - 02.2023
- Collaborate with members, family, guardians, POA’s, service providers, and all other supports for development of member centered care plan
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
Care Manager
Community Care
12.2020 - 03.2022
- Assessed clients and developed plans to meet needs
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques
- Served as an advocate for clients to ensure quality care
Care Manager
Care Wisconsin
01.2018 - 12.2020
- Collaborate with members, family, guardians, POA’s, service providers, and all other supports for development of member centered care plan
- Complete member assessments, risk assessments, implement harm reduction strategies, conduct Long-Term Care Functional screens (LTCFS), and Member Centered Plan development
- Attend and participate in weekly meetings, internal and external trainings, and organizational quality improvement activities
- Build and maintain cooperative relationship with external agencies and internal and external committees or work groups
- Coordinate and follow up on the delivery of services and supports determined via the resource allocation decision process
- Maintain quality and compliance requirements as well as those DHS Family Care contract plus state and federal statute requirements
- Familiarity with and utilize community resources for all target populations
- Participate in Workgroups ie, Integrated Employment Workgroup and Behavioral Health Group
Program Manager/Case Manager
Adult Day Services of Southeast Wisconsin
09.2014 - 01.2018
- Responsible for daily program operations, ensuring compliance with state regulations and company policies, developed and maintained an operational budget, managed and supervised the hiring, training, and performance reviews of staff.
- Created company protocols, admission materials and worked to streamline general processes.
- Developed and maintained community relationships including establishing partnerships and engaging in community education.
- Worked with individual clients, family and guardians, and service providers to develop and maintain individual service plans, treatment plans, behavior support plans and maintained individual case files.
- Developed and oversaw the expansion of the company through the opening of a new program in Waukesha county.
Program Manager
Next Step In Residential Services
06.2013 - 09.2014
- Managing program budget and financial records
- Developing ISP’s (Individual assessment plans)
- Overseeing all staff that work in program and evaluate job performance (disciplinary action if needed)
- Scheduling training supervisory meetings, staff meetings, and client assessment meetings
- Complying with state regulations and company policies
- Client financial records
- Maintaining client files, monthly staff schedules, program activity calendars, and weekly program menus
- Assisted with the development of behavior plans
TEACHER ASSISTANT
ELMBROOK SCHOOL DISTRICT
08.2007 - 06.2013
- Primarily working with students on the Autism Spectrum and those with significant behavioral difficulties
- Preparing lesson plans for one on one and group instruction
- Instructing students with disabilities in the areas of reading, math, science, social studies and employment skill Teaching and assisting with daily living skills
- Implement behavior modification plans Facilitate community-based instruction with the goal of assisting students to generalize skills learned in the classroom to the community environment
- Personal Cares
- Documentation
- Providing and ensuring a safe environment
DIRECTOR, COUNSELOR, LIFEGUARD
ASSOCIATION FOR THE RIGHTS OF CITIZENS WITH HANDICAPS
06.1999 - 08.2010
- Personal cares (including toileting, bathing, dressing)
- Keeping clients on an activity schedule
- Monitoring client's diet and food intake
- Working with clients that have aggressive behaviors
- Incident reports
- Training new staff
- Involving all clients in activities and making sensitive adjustments or accommodations for those with different needs
LINE THERAPIST
CHILDHOOD AUTISM THERAPY TEAMS
03.2005 - 05.2007
- Implemented Programs to improve targeted skills and behaviors
- Daily living skills ABA-applied behavioral analysis and RDI-relationship development intervention
- Facilitated community outings with the goal of generalizing skills learned in the home to the community environment
Education
Bachelor of Arts - Psychology
Ottawa University
06.2013
Bachelor of Arts - Human Services
Ottawa University
06.2013
Skills
- Empathetic with excellent communication skills
- Ability to collaborate with various stakeholders (clients, guardians, community partners)
- Time management
- Supervisory and budgeting management
- Training facilitation and staff development
- Leadership/supervision
- Ability to work under pressure
- Self-motivated
- Adaptability
- Proven problem-solving abilities and conflict resolution skills
- Skilled at assessing clients, determining needs and creating plans for maximum client satisfaction
Timeline
Provider Quality Coordinator
My Choice Wisconsin
02.2023 - 01.2025
Care Manager
My Choice Wisconsin
03.2022 - 02.2023
Care Manager
Community Care
12.2020 - 03.2022
Care Manager
Care Wisconsin
01.2018 - 12.2020
Program Manager/Case Manager
Adult Day Services of Southeast Wisconsin
09.2014 - 01.2018
Program Manager
Next Step In Residential Services
06.2013 - 09.2014
TEACHER ASSISTANT
ELMBROOK SCHOOL DISTRICT
08.2007 - 06.2013
LINE THERAPIST
CHILDHOOD AUTISM THERAPY TEAMS
03.2005 - 05.2007
DIRECTOR, COUNSELOR, LIFEGUARD
ASSOCIATION FOR THE RIGHTS OF CITIZENS WITH HANDICAPS
06.1999 - 08.2010
Bachelor of Arts - Human Services
Ottawa University
Bachelor of Arts - Psychology
Ottawa University
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