Jamison McMillen
Greeley,Colorado
Summary
I am a hardworking professional, dedicated worker with exceptional work ethics and sense of urgency. I strive to develop my personal and professional growth by building relationships with customers and co-workers and by pursuing a role that leverages a strong team, safe environment, and being a reliable worker with strong mechanical aptitude and a willingness to learn . Excellent customer service and interpersonal skills with ability to interact and communicate effectively with customers, colleagues and leadership. Collaborate with team members to create safe, successful and productive work environments. Proven ability to develop and maintain strong working relationships. Passion for learning and personal growth and development. Proven ability to work in fast paced environment, while providing exceptional customer service, and minimizing errors. Experience in some skilled trades as well as Accomplished Personal Banker and Claims Adjuster.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Progressive
05.2023 - Current
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
HVAC Technician
Poudre School District
11.2022 - 05.2023
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Filled out detailed work orders for each job completed.
Claims Adjuster
Farmers Insurance
11.2021 - 11.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Ran over 70 claims a week with a high level of proficiency and low error percentage of over or underpayments
- Investigated and assessed damage to property and reviewed property damage estimates.
Lead Specialist Property
First National Bank Of
06.2018 - 11.2021
- In continuing my career with First National Bank I was promoted to Lead Specialist in Property
- Management and Facilities Maintenance where I Coordinated maintenance and repair requests with financial department and contacted contractors for bid proposals
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Oversaw daily operations, maintenance and administration of various properties
- Managed routine maintenance and emergency response services provided by contractors and vendors
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Performed building and equipment maintenance and repairs, including heating, ventilation, air conditioning, carpentry, plumbing, electrical, vehicular and machinery work
- Managed properties both in and out of state
Personal Banker
First National Bank Of Omaha
12.2013 - 06.2018
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy
- Improved decision-making by using current data on market conditions and individual financial situations
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Devised targeted solutions for various customers, including deposit, lending and investment services
- Provided clients with information on bank accounts, institutional policies, financial products and related services
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information
- Developed highly effective teams to support branch operations and cultivate customer satisfaction
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Education
Associate of Arts - General sutdies
Front Range Community College
Fort Collins, COSkills
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Excellent Communication
- Dependable and Responsible
- Written Communication
- Organization and Time Management
- Team building
- Attention to Detail
- PPE Compliance
- Ability to work effectively in any environment
- Critical Thinking
Additional Information
Volunteer Fire Fighter with Windsor Severance Fire department 2008-2013
Timeline
Claims Adjuster
Progressive
05.2023 - Current
HVAC Technician
Poudre School District
11.2022 - 05.2023
Claims Adjuster
Farmers Insurance
11.2021 - 11.2022
Lead Specialist Property
First National Bank Of
06.2018 - 11.2021
Personal Banker
First National Bank Of Omaha
12.2013 - 06.2018
Associate of Arts - General sutdies
Front Range Community College