Jamison Parker
Adairsville,GA
Summary
With 23 years of customer care experience, and a commitment to expand my horizons, the care of animals and their owners is where I am most successful. After earning my Bachelors in History while working full-time in restaurant service, I chose to see the world I had learned about by becoming a Flight Attendant. While exploring I developed a passion for hospitality and the well-being of my customers; but over time something seemed missing. The love and care of pets and wildlife has been a lifelong interest and devotion, so after more than a decade in the friendly skies I decided to combine my passion for people with my other great love of animals. For nearly 2 years I have been given the opportunity with my current employer to share in the health and wellness of my community's furbabies, while expanding my education in the expansive and exciting world of veterinary medicine. With my skills in customer service, decision making, team leading, and hands on technical experience, I am a candidate who will optimize the needs of your patients and their loving owners, with professionalism and sincerity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Veterinary Assistant/Customer Service Representative
Intown Animal Hospital
09.2023 - Current
- Assist Veterinarians with examinations including wellness checkups, urgent care, daytime hospitalization, and sick visits.
- Technician appointments: Vaccines/Specialty injections, Fluid administration, Nail trims/Dremel, Anal gland expressions, Shave downs
- Surgical support: Surgical medication dosing/Administration, Catheter placement, Intubation, Anesthetic monitoring, Surgical pack building/Sterilization, Post-operative care and discharge overview with clients
- Laboratory sample preparation for in-house and off-site processing: Bloodwork, Urinary/Fecal, Cytology
- In-house Radiology imaging; Ultrasound/Echocardiogram support for 3rd party vendor
- Appointment confirmations, Overdue treatment and preventative outreach, Triage by phone, Payment processing, Patient chart updating, Specialist referral submissions, Prescription request review across multiple platforms
- Proficiency in Covetrus Pulse software, Microsoft Office, and Google Workspace
- Delivery invoice inputting, Cost monitoring, Assistance with inventory ordering needs including medications, support supplies, and prescription foods at 2 operating locations
- Supporting a healthy and fun teamwork-approach to all tasks: Requesting assistance when needed, recognizing fatigue in teammates, maintaining workload management, and contributing to a safe working environment regardless of time or length of shift
Flight Attendant
Delta Air Lines
04.2013 - 08.2023
- Responsible for safety and comfort of customers aboard domestic and international routes on multiple aircraft types
- Proficient in responding to emergencies including aircraft evacuations, use of emergency equipment, and life-threatening medical situations
- CPR/AED American Heart Association training
- Personally contribute to Delta's legendary serving standards in multiple classes of service during day, night, and behind the clock shifts
- Dedicated to promoting a hospitable experience in routine and adverse conditions, including delays, turbulence, and the COVID19 pandemic
- Primarily work Flight Leader position managing service flow, safety procedures, and supporting team members
- Promotion of products and services/Point of sales transactions
- Submit reports on safety, consistency, and aircraft maintenance needs
- Recognized for exemplary service by customers, coworkers, and management
Flight Attendant
ExpressJet Airlines (Atlantic Southeast Airlines)
09.2010 - 04.2013
- Maintain a safe and comfortable experience under the Delta Connection brand
- Proficient in responding to emergencies on single and dual cabin crew member flights
- Assist customers with luggage, serve refreshments, and maintain safety and warm hospitality on smaller regional aircrafts
- Uphold a First Class level of service regardless of seat location
- Sustain consistent work ethic through a company merger and union representation change
Front Desk Personnel
The Cheesecake Factory
02.2005 - 09.2010
- Provide guests with a memorable experience from moment of arrival
- Maintain facility ambiance in high volume, fast paced environment
- Accompany guests to tables, manage wait lists, work with management to fulfill customer needs, answer and direct phone calls, book and plan reservations
- Lead desk member who oversees and delegates tasks to other team members
- Designated Trainer
- Assist server and bakery staff with customer needs
- Used Microsoft Office programs to write Front Desk workgroup newsletter and assist management with staff hiring, including filing and verifying employment phone calls
Education
Bachelors Degree - History, Minor in Literary Studies
Georgia State University
Atlanta12.2009
Certification
CattleDog Publishing Low Stress Handling® Silver Certified
03/31/2025
Timeline
Veterinary Assistant/Customer Service Representative
Intown Animal Hospital
09.2023 - Current
Flight Attendant
Delta Air Lines
04.2013 - 08.2023
Flight Attendant
ExpressJet Airlines (Atlantic Southeast Airlines)
09.2010 - 04.2013
Front Desk Personnel
The Cheesecake Factory
02.2005 - 09.2010
Bachelors Degree - History, Minor in Literary Studies
Georgia State University
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