Jamison Rost
Omaha,NE
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Specialty Department Supervisor
Home Depot
Papillion, NE
10.2023 - Current
- Provided feedback to store management regarding employee performance issues.
- Worked closely with vendors to secure special orders or discounted items for customers.
- Facilitated communication between upper management and store personnel.
- Managed staff of 10 employees in the specialty department.
- Ensured that customer complaints were addressed promptly and effectively.
- Performed daily inspections of equipment used in the specialty department.
- Trained new employees on company policies, procedures, and job duties.
- Adhered to all safety regulations when handling hazardous materials or equipment.
Assistant Manager
World Market
Omaha, NE
03.2019 - 12.2023
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certificate of Completion - Massage Therapy
National Holistic Institute
Emeryville, CA03-1995
Skills
- Team Management
- Delegation techniques
- Resource Coordination
- Customer Service
- Staff Management
- Logistics Planning
- Training and mentoring
- Sales Reporting
- Performance Management
- Employee Scheduling
- Workflow Coordination
- Team Supervision
- Policy Development
- Database Management
- Supervisor
- Retail Management
- Work Planning and Organization
- Staff Hiring and Retention
- Safety and Security
- Loss Prevention
- Departmental activities
- Rules and regulations
- Conflict de-escalation
- Relationship building and management
- Scheduling
- Sales expertise
- Emergency Response
- Order Management
- Employee Management
- Vendor Relationship Management
- Personnel Management
- Retail
- Coaching and Mentoring
- Operations
- Order Processing
- Department leadership
- Training and Development
- Operations Management
- Vendor Management
- Motivational Leadership
- Problem-Solving
- Employee performance evaluation
- Flexible Schedule
- Customer Engagement
- POS Software
- Departmental rapport
- Inventory Oversight
- Policy Enforcement
- Needs Assessment
- Sales monitoring
- Product Sales
- Business Development
- Performance monitoring
- Organizational Skills
- Reliability
- Computer Proficiency
- Teamwork and Collaboration
- Adaptable to Changing Demands
- Departmental Procedures
Affiliations
- I enjoy spending time with family at the pool.
Accomplishments
- I was promoted to Assistant Manager from Sales Associate within a 6 week period at my last 4 jobs.
- Received Supervisor of the Month award at Home Depot aftyer working there only 2 months.
Certification
- Certificate of Completion in massage therapy
Custom
- I have 40 years of customer service experience, and 30 years of supervisory and management experience.
Timeline
Specialty Department Supervisor
Home Depot
10.2023 - Current
Assistant Manager
World Market
03.2019 - 12.2023
Certificate of Completion - Massage Therapy
National Holistic Institute