Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Irvine, California
09.2021 - Current
Provided excellent customer service by responding to inquiries quickly and professionally.
Monitored inventory levels of supplies and restocked when necessary.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Supported highest standards of conduct and service to support company reputation.
Utilized POS system to receive and process customer payments.
Assessed skill levels of new and existing baristas, providing individualized training plans.
Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Head Hostess
Crust Pizzeria
San Diego, CA
04.2021 - 09.2021
Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Provided excellent customer service to ensure guest satisfaction.
Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Maintained accurate records of reservations and wait times.
Actively sought feedback from customers about their experiences in order to improve operations.
Blood Donor Ambassador
Red Cross
San Diego, CA
01.2020 - 06.2022
Assisted with donor registration paperwork, ensuring all documents were completed correctly and accurately.
Maintained accurate records of all donations received, including donor information, quantity collected, and expiration dates.
Developed and implemented strategies to increase blood donations in the local community.
Conducted outreach events to inform and educate potential donors about the importance of donating blood.
Provided support at mobile collection sites by setting up equipment and assisting medical personnel during collection process.
Monitored health and well-being of clients and reported significant health changes.