Jamisse Green-Harris
Los Angeles,CA
Summary
Highly versatile and composed professional with eight years of experience in financial services and customer care management. Customer Service skills that highlight top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Seeking an evolving role in my experienced fields of banking, insurance healthcare or telecommunications.
Overview
13
13
years of professional experience
Work History
Work at Home Agent
Employment Development Department
07.2020 - 02.2021
- Fielded inbound calls to provide accurate answers to claimants with EDD accounts
- Resolved claim and payment discrepancies by escalating claim issues to UI specialists
- Safeguarded all personal and confidential information in accordance with federal & state laws, regulations and policies
- Coordinated with colleagues and executive management via slack while utilizing Salesforce to swiftly and efficiently resolve claimant issues. Maintained a personal adherence rate of 80%.
Client Coordinator Volunteer
AADAP Inc.
05.2018 - 02.2019
- liaison of communications and service between staff and up to 30 clients each day ensuring effective communication
- assess clients and assist in the care plans for reaching success in their recovery
- Ensured health and safety rules were applied in the office according to the clinical director and regional managers
- Met deadlines and committed to maximizing patient recovery so that they could return to independent living successfully
- Administrative duties including answering incoming calls, copy sorting and mailing, and filling in at the reception area when needed
- Full knowledgeable of policies, regulations and safety & security protocols
- Plan and coordinated important events for the therapeutic community as well as the company
- Created/designed menus, assisted with preparing and serving daily meals to clients and staff
- Engaged in conflict resolution as they arose
Customer Service Representative
Key Insurance,LLC
07.2015 - 06.2016
- First line of contact for any issues payments, policy changes and updates etc
- Streamline the organization of policy documents for a full service insurance (home vehicle etc.) which improved in-office customer wait line and increase customer retention due to improved customer service
- Processed and recorded new insurance policies and claims
- Correspond with insured parties and agents to obtain information and/or inform of account status
- Reviewed and verified personal data and value of property on insurance applications and policies
- Review correspondences to determine beneficial changes to make and the effects of the changes
- Modified, updated and processed existing policies and claims to reflect any change in beneficiary amount of coverage or type of insurance
- Alerted insurance agents and accounting department of policy cancellations
- Collected initial premiums and issued receipts
- Composed business correspondence for supervisors managers and professionals.
Customer Service Associate
Verizon Wireless
11.2007 - 07.2008
- Answered inbound customer service billing and tech support calls in a call center environment
- Updated customer databases with details from each customer contact
- Maintained positive attitude while working through difficult collection activities with customers
- Assisted customers with account management options, collection activities and technical support activities
- Maintain high degree of product knowledge.
Branch Service Specialist/ Senior Teller
Running Spirit
11.2007 - 07.2008
- Provided account services to customers by receiving deposit and loan payments; cashed checks; issued savings withdrawals; recorded night and mail deposit; sold cashier's checks, traveler's checks, and Series E bonds; answered questions in person or over the phone; referred to other bank services
- Recorded transactions by logging cashier's checks traveler's checks and other special services prepared currency transaction reports
- Cross-sold bank products by answering inquiries; informed customers of new services and product promotions; ascertain customers needs; directed customers to a branch representative
- Completed special requests by closing accounts; took orders for checks exchanged foreign currencies; provided special statements, copies, and referrals; completed safe deposit box procedures
- Reconciled cash drawer by proving cash transactions; counted in package currency and coins reconciled loan coupons and other transactions; turn in excess cash and mutilated currency to head teller; maintain supply of cash and currency
- Assumed a portion of the bank's service managers responsibilities which included reviewing daily reports, reviewing GL's and hold reports.
Education
General Studies -
Los Angeles Trade-Tech College
General Education -
Fullerton College
Skills
- Service orientation
- Problem resolution expertise / Complaint resolution
- Research and analysis
- Administrative and organizational skills
- Computer proficiency
- Time management / Scheduling
- Written and verbal communication
- Problem solving abilities / Critical thinking
- Sales expertise
- Marketing and production
- Team development
- Administrative lead and support
References
Norma Cabral, +1 (310) 242-3930, AADAP Inc.
Timeline
Work at Home Agent
Employment Development Department
07.2020 - 02.2021
Client Coordinator Volunteer
AADAP Inc.
05.2018 - 02.2019
Customer Service Representative
Key Insurance,LLC
07.2015 - 06.2016
Customer Service Associate
Verizon Wireless
11.2007 - 07.2008
Branch Service Specialist/ Senior Teller
Running Spirit
11.2007 - 07.2008
General Studies -
Los Angeles Trade-Tech College
General Education -
Fullerton College