Jamit Singh
Springfield,VA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Giant Food Stores
Springfield, VA
06.2014 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed over 30 plus customer calls per day regarding special orders, great service provided by associates.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
- Developed new store location from ground up by hiring and training efficient team.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Performed nightly store and team performance audits.
- Developed relationships with clothing vendors and freight operators.
- Recruited and trained team members, as well as supported other departments with mentorship.
Grocery Manager
Giant Food Stores
North Springfield, VT
09.2011 - 04.2014
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Presidential award winner in 2016.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Prepared annual budgets with controls to prevent overages.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Education
Bachelor of Science - Information Technology
GMU
Fairfax, VA05.2014
Skills
- Recruitment and Hiring
- Customer Service Management
- Sales Tracking
- Budget Control
- Staff Scheduling
- Training Management
- Team Leadership
- Sales Coaching
- Purchasing Leadership
- Data Analysis
- Order management
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2020.
- Exceeded monthly store sales goals 12 months in a row.
- Won a top sales growth award in 2020.
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
English
Native or Bilingual
Urdu
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Store Manager
Giant Food Stores
06.2014 - Current
Grocery Manager
Giant Food Stores
09.2011 - 04.2014
Bachelor of Science - Information Technology
GMU
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