Jamita Powell
Lithonia,GA
Summary
A versatile and customer-focused professional with a diverse
background in customer service, Skilled in communication, problem-
solving, and handling multiple tasks in fast-paced environments.
Experienced in providing exceptional service, managing administrative
duties, and supporting community outreach efforts.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Non-Emergency Medical Transportation
RosTransport/ Verida
Atlanta, GA
10.2025 - Current
- Safely drive clients to and from medical facilities, nursing homes, and pharmacies.
- Assist passengers with entering and exiting the vehicle. This often includes pushing wheelchairs, using vehicle lifts/ramps, and securing mobility devices according to ADA (Americans with Disabilities Act) requirements.
- Maintain accurate trip logs, mileage records, and activity reports. Drivers must also adhere to HIPAA regulations regarding patient privacy.
- Use GPS, two-way radios, or mobile apps to stay in contact with dispatchers and provide updates on route progress or delays.
- Screening calls to confirm the member's Medicaid eligibility for transportation services.
- Coordinating trip assignments and planning efficient routes for drivers.
- Resolving client complaints and providing info on agency policies and procedures.
Courier/Logistic Specialist
Ros Transport/ Need it Now
Atlanta, GA
04.2019 - Current
- Communicated with dispatch to confirm delivery schedules and updates.
- Delivered packages and goods efficiently to clients and businesses within strict deadlines.
- Ensured the safety and proper handling of packages during transportation to prevent damage or loss items.
- Coordinated with vendors and drivers to maintain smooth operations.
Economic Support Specialist
GCA/ InGenesis
Atlanta, GA
06.2020 - 09.2023
- Determines the eligibility of individuals and families for various public assistance programs.
- Interviewing applicants and recipients to collect personal and financial data to determine if they qualify for social programs.
- Maintaining electronic case files, processing renewals, and documenting all applicant interactions according to federal and state policies.
- Answering a high volume of calls in a call center setting to provide information on program requirements, rights, and responsibilities.
- Identifying other available community resources, such as food pantries, social workers, or mental health services, and referring clients as needed.
- Fact-checking provided information, such as income and assets, and referring suspected fraud cases for further investigation
Real Estate Concierge/ Liaison
Homelife Communities
Atlanta, GA
06.2006 - 06.2016
- Assisted real estate agents with administrative tasks, preparing contracts, scheduling showings, and managing client files
- Conducted market research to support property listings and client inquiries.
- Ensured smooth communication between clients, agents, and other stackholders
Education
Property And Casualty Adjuster - PC Adjuster
PLG Training
Smyrna, GA 04.2021 - 04.2021
Therapy - Medical Genetics
Asha
Atalnta, George 02.2010 - 03.2012
Timeline
Non-Emergency Medical Transportation
RosTransport/ Verida
10.2025 - Current
Property And Casualty Adjuster - PC Adjuster
PLG Training
04.2021 - 04.2021
Economic Support Specialist
GCA/ InGenesis
06.2020 - 09.2023
Courier/Logistic Specialist
Ros Transport/ Need it Now
04.2019 - Current
Therapy - Medical Genetics
Asha
02.2010 - 03.2012
Real Estate Concierge/ Liaison
Homelife Communities
06.2006 - 06.2016