Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiya Chandler

Las Vegas

Summary

Knowledgeable Team Lead. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Overview

19
19
years of professional experience

Work History

Team Leader

Crocs Distribution Warehouse
03.2022 - 02.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Customer Service Representative

24 Intouch
08.2019 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assembly Line Worker

Bottchi
09.2018 - 04.2019
  • Completed basic jobs such as boxing, labeling, and moving items
  • Kept area neat, clean, and organized
  • Worked in a team-based environment to maintain line productivity
  • Utilized established assembly instructions to complete jobs in efficient and accurate manner
  • Put together component parts of items

Caregiver

In Home Support Services
01.2012 - 10.2018
  • Administering medication as directed by physician
  • Transported clients to medical appointments and other errands
  • Assisted clients with daily hygiene, including dental and mouth care, bath functions and hair care
  • Changed bed linens and ensured client comfort
  • Prepared meals and house cleaning duties
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Offered companionship and kindness to elderly patients.

Customer Service Representative

Monotek
01.2006 - 11.2012
  • Received and managed 50 phone calls per day to answer clients questions, solve problems, inform customers on product launches and direct calls to appropriate departments
  • Described products to customer and accurately explained details and care of merchandise
  • Contacted customers to follow up on purchases, suggest new merchandise
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Supervisor position consisted of checking orders for mistakes, resolving issues, monitored average call times, after call surveys, average speed of calls, spreadsheets, printed leads
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

High school or equivalent - General

California Technical Hogh School
Los Angeles, CA

Skills

  • Assembly Worker
  • Assembly Line
  • Clean Room
  • Analytical thinking
  • Multi-Line Phone System
  • Scheduling
  • Clerical
  • Data Entry
  • Stocking
  • Team Building
  • Customer Service
  • Multi Task Efficient
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team supervision
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Daily workflow improvement
  • Leading team meetings
  • Relationship building
  • Safety processes and procedures
  • Client support
  • Flexible schedule
  • Influencing skills
  • Key performance indicators
  • SOP adherence
  • Telemarketing expertise
  • Deadline management
  • Task delegation
  • Project management
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Audit reporting
  • Data analysis
  • Quality assurance
  • Task prioritization
  • Reliability

Timeline

Team Leader

Crocs Distribution Warehouse
03.2022 - 02.2025

Customer Service Representative

24 Intouch
08.2019 - 10.2021

Assembly Line Worker

Bottchi
09.2018 - 04.2019

Caregiver

In Home Support Services
01.2012 - 10.2018

Customer Service Representative

Monotek
01.2006 - 11.2012

High school or equivalent - General

California Technical Hogh School

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Jamiya Chandler