Jamiya Orton
Chattanooga,TN
Summary
Accomplished Direct Support Professional Caregiver at Orange Grove Center, adapt in emotional support and personal hygiene assistance, significantly improved client quality of life. Recognized for multitasking, organization, and establishing trust-based relationships, consistently exceeded performance metrics, enhancing customer loyalty at Cigna. Expert in behavior redirection and relationship building, leveraged disability awareness to achieve positive outcomes.
Overview
3
3
years of professional experience
Work History
Direct Support Professional Caregiver
Orange Grove Center
01.2024 - 08.2024
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service Representative
Cigna
07.2023 - 01.2024
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
NACS
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Met customer call guidelines for service levels, handle time and productivity.
Material Handler
Coca-Cola
01.2022 - 12.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Implemented barcode system for inventory management, streamlining tracking process.
Education
Howard High School
2500 Market Street05.2014
Skills
- Disability Awareness
- Emotional Support
- Meal Preparation
- Personal Hygiene Assistance
- Daily living assistance
- Multitasking and Organization
- Supportive Companionship
- Behavior redirection
- Basic Housekeeping
- Relationship Building
Timeline
Direct Support Professional Caregiver
Orange Grove Center
01.2024 - 08.2024
Customer Service Representative
Cigna
07.2023 - 01.2024
Customer Service Representative
NACS
01.2023 - 07.2023
Material Handler
Coca-Cola
01.2022 - 12.2022
Howard High School
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