Jamiya Owens
Lewisville,TX
Summary
Results-oriented and highly organized individual with a strong focus on teamwork. Thrives in fast-paced environments and brings several months of experience working in busy settings. Demonstrated success as an assistant manager, consistently advancing within the ranks. Possesses extensive knowledge in sales, personnel management, accounting, and inventory management. Committed to delivering exceptional customer service through a comprehensive understanding of company products and services. Skilled server with expertise in order management, payment processing, and upselling. Maintains up-to-date knowledge of menu items and offers tailored recommendations to meet individual customer needs. Proficient in handling special dietary requirements and adhering to food safety standards. Dedicated to creating memorable experiences that foster customer loyalty. Proactively assists new employees in understanding customer desires and implementing strategies for satisfaction and repeat business. Background includes diverse customer service, training, and restaurant work. Excels at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
HMSHost
Euless, TX
11.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly
- Improved barista skills through one-on-one training sessions and practical demonstrations
- Taught proper procedures and strategies for success to new employees
- Handled cash and processed payments accurately to avoid errors
- Customized training strategies based on individual barista knowledge, experience, and strengths
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques
- Controlled line and crowd with quick, efficient service.
Package Handler
FEDEX Ground
Columbus, GA
08.2021 - 04.2022
- Used hand-held scanners and physical logs to accurately track item movements
- Assembled, sealed and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Removed debris and hazardous materials from packing area to avoid contamination
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Safely transported hazardous items using carts equipment avoiding accidents and mishaps.
Server
Coldstone Creamy
Columbus, GA
05.2021 - 04.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies, ice, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Increased sales significantly by upselling higher-end products to customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Assistant Manager/ Host/Server Shift
Jazzy Crab
Columbus, GA
05.2020 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly.
Education
No Degree - Criminal Justice
Tarrant County College District
Fort Worth, TX05.2028
High School Diploma -
Central High School
Phenix City, AL05.2020
Skills
- Quality Assessment and Assurance
- Work Order Following
- Customer Experience
- Team Player
- Cool Under Pressure
- Menu Memorization and Presentation
- Front- and Back-Of-House Coordination
- Guest Greeting and Seating
- Performance monitoring
- Time Management
- Scheduling and Coordinating
- Leadership experience
Timeline
Barista Trainer
HMSHost
11.2022 - Current
Package Handler
FEDEX Ground
08.2021 - 04.2022
Server
Coldstone Creamy
05.2021 - 04.2022
Assistant Manager/ Host/Server Shift
Jazzy Crab
05.2020 - 07.2020
No Degree - Criminal Justice
Tarrant County College District
High School Diploma -
Central High School