Jamiya Richardson

• Mentor youth through one-on-one coaching and group activities that build decision-making skills, confidence, and emotional resilience.

• Facilitate discussions on communication, conflict resolution, life skills, and violence prevention for youth facing trauma and high-risk environments.

• Collaborate with school staff, community partners, and mental health providers to coordinate supports and ensure consistent follow-up for participants.

• Build and maintain partnerships with hospitals, DCF, school-based collaboratives, and community agencies to expand access to recovery supports for women, families, and youth.
• Represent the program at community meetings, multidisciplinary team discussions, school-based collaborations, and outreach events to strengthen referral pathways and visibility.
• Deliver trauma-aware, culturally responsive support to clients navigating substance use, co-occurring disorders, DCF involvement, and system barriers.
• Use EHR systems including Cordata, Accumedic, MyEvolve, and E2CT, along with Excel tracking tools, to document services, monitor trends, and support outcome reporting for program leadership and funders.
• Manage a diverse caseload, develop individualized SMART goals, and track progress related to recovery, parenting stability, housing, and behavioral health.

• Provide one-on-one and group coaching to youth ages 14–21, focusing on goal-setting, resilience, and healthy decision-making.

• Deliver prevention education on substance use, sexual health, and risk reduction for youth facing trauma, instability, or high-risk environments.

• Coordinate referrals to mental health services and community supports and document youth progress to strengthen engagement and program outcomes.

• Supervised 8–10 staff across two group homes, providing coaching, scheduling, performance feedback, and ongoing training to ensure consistent, person-centered support.

• Monitored staff compliance with support plans, medical protocols, and DDS/DSS/HUD requirements, maintaining strong documentation and audit readiness.

• Led team meetings, coordinated with clinicians and families, and supported crisis intervention and incident reporting to keep homes safe and stable.

• Responded to overdoses and near-overdoses within 24–72 hours, providing Narcan training, harm-reduction education, and crisis support to individuals and families.

• Engaged more than 1,250 individuals each month through mobile outreach and community events, offering supplies, follow-up support, and consistent connection.

• Documented encounters in Cordata and Excel, tracked trends, and supported grant deliverables for Bureau of Justice and DMHAS-funded initiatives.

• Connected clients to detox, MAT, behavioral health, housing, and social-service programs through coordinated warm handoffs and follow-up care.

• Collaborated with multidisciplinary teams to monitor client progress, adjust recovery plans, and ensure coordinated, client-centered care.

• Supported 15–18 clients weekly through in-home and community-based recovery coaching focused on coping strategies, accountability, and long-term stability.

• Documented sessions, tracked outcomes, and communicated updates to supervisors and care teams to maintain consistent, coordinated service delivery.

• Supported adults with daily living needs, including medication administration, personal hygiene, routines, and safety monitoring in line with care plans.

• Documented client progress and health updates in charts and logbooks, maintaining accuracy and compliance with agency protocols.

• Communicated changes in client needs to supervisors and care teams to support timely interventions and coordinated care.

• Delivered mail and packages with accuracy, professionalism, and adherence to strict timelines.
• Recognized by management for strong customer service, reliability, and consistent attendance.

• Trained and supported new sales and cashier staff to ensure consistent service and accurate front-end operations.
• Managed cashier schedules, breaks, and shift coverage to maintain smooth workflow in a fast-paced environment.
• Delivered strong customer service by balancing multiple customer needs and resolving issues quickly and professionally.