Jamiyah Moton
Murfreesboro,TN
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals. Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Member Service Representative
heritage south community credit union
Murfreesboro, TN
07.2021 - Current
- Referred complex issues to management for resolution.
- Maintained accurate records of member interactions and transactions.
- Followed up with customers after their interaction with the organization's services.
- Participated in team meetings to discuss customer service strategies and goals.
- Researched complex issues related to accounts or services provided by the organization.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Monitored compliance with organizational security protocols when interacting with members.
- Provided guidance to members on how best to use products or services offered by the organization.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Answered incoming calls regarding membership benefits and services.
- Processed loan applications and documented loan decisions according to policy requirements.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Greeted customers in a friendly and professional manner.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Handled customer complaints in an efficient and courteous manner.
- Responded promptly to emails from members seeking assistance.
- Assisted colleagues with tasks as needed during peak times of activity.
Customer Service Representative
Kroger's Grocery
Murfreesboro, TN
03.2017 - 07.2022
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-2019
Associate of Applied Science - Business Administration
Motlow State Community College
Tullahoma, TNSkills
- Issue Resolution
- Member retention
- Membership renewals
- Service Upselling
- Product Sales
- Healthcare knowledge
- Customer Service
- Policy understanding
- Account Management
- Sales strategy
- Database Maintenance
- Service Recommendations
- Financial Transactions
- Customer Support
- Database Management
- Product Recommendations
- Complaint Handling
- Client Education
- Insurance knowledge
- Dispute Resolution
Timeline
Member Service Representative
heritage south community credit union
07.2021 - Current
Customer Service Representative
Kroger's Grocery
03.2017 - 07.2022
High School Diploma -
Oakland High School
Associate of Applied Science - Business Administration
Motlow State Community College