Jamlet Dominguez
Miami,FL
Summary
Accomplished Sales and Service Manager at Cubaring LLC, adept in CRM software and client acquisition, boosted sales revenue through innovative strategies. With over 10 years in sales and customer service, I excel in fostering client relationships and team efficiency. Proven track record in driving results and enhancing customer satisfaction. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Sales and Service Manager
Cubaring LLC
06.2021 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- I currently work in a store selling products and preparing packages and others to send them by air to Cuba, in this job I work as a Sales Assistant, Package and Mail Preparer, I also work as a Store Manager, I am also a sales and customer service representative, I am the designer of the website www.Cubaring.com I handle all online sales and Price Consultant for plane tickets to Cuba.
Amazon Flex Delivery Driver
Delivery Service
01.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Uber and Lyft Driver Uber Partner Drivers - Miami,
Driver
11.2015 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Tech Atlantic Broadband ATLANTIC BROADBAND
Cable & Wireless
02.2019 - 06.2021
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Implemented cybersecurity measures, safeguarding club data and member information.
- Enhanced public speaking skills by presenting tech findings at monthly meetings.
Xfinity Comcast Tech Installer, Tv and Internet
Cable & Wireless
06.2015 - 03.2018
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Education
GED -
Universidad De La Habana
Ciudad De La Habana. Cuba09.1995
High School Diploma -
Fulgencio Oroz
Ciudad De La Habana Cuba07.1995
Skills
- Sales operations
- Sales Presentations
- Client acquisition
- CRM Software
- Computers and computing (10 years or more)
- Driving Experience (10 years or more)
- Sales Experience (10 years or more)
- Commercial Driving Experience (10 years or more) Communications (10 years or more)
- Customer Service
Languages
Spanish
Full Professional
English
Elementary
Timeline
Sales and Service Manager
Cubaring LLC
06.2021 - Current
Tech Atlantic Broadband ATLANTIC BROADBAND
Cable & Wireless
02.2019 - 06.2021
Amazon Flex Delivery Driver
Delivery Service
01.2016 - Current
Uber and Lyft Driver Uber Partner Drivers - Miami,
Driver
11.2015 - Current
Xfinity Comcast Tech Installer, Tv and Internet
Cable & Wireless
06.2015 - 03.2018
GED -
Universidad De La Habana
High School Diploma -
Fulgencio Oroz