Jammi Reyes
BOISE,ID
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Branch Manager
Arlenco Distribution
Boise, ID
09.2022 - 01.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified opportunities for process improvement initiatives within the branch.
Office Manager
Automated Office Systems
Boise, ID
08.2019 - 12.2020
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed files and records to obtain information and respond to requests.
General Manager
Howard Johnson Inn
Boise, ID
07.2015 - 08.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Maintained high standards of quality control, hygiene, health and safety.
Sales Associate
Macys
10.2011 - 01.2014
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
01.2008
Certification - Hospitality Managment
Wyndham Hotels And Resorts
San Diego, CA05-2017
Skills
- Customer and Personal Service
- Critical Thinking
- Complex Problem Solving
- Transportation
- Time Management
- Reliable
- QuickBooks experience
- Account analysis expertise
- Financial Oversight
- Shift Scheduling
- Excels in team leadership
Timeline
Branch Manager
Arlenco Distribution
09.2022 - 01.2024
Office Manager
Automated Office Systems
08.2019 - 12.2020
General Manager
Howard Johnson Inn
07.2015 - 08.2019
Sales Associate
Macys
10.2011 - 01.2014
High School Diploma -
Certification - Hospitality Managment
Wyndham Hotels And Resorts