Jammia Bentley
Gorman,TX
Summary
With a robust background in the Military as an Equal Opportunity Advisor and Administrative Specialist, excel in compliance monitoring and interpersonal communication. Achievements include enhancing workplace understanding, streamlining operations, and leading teams to exceed goals. Skilled in human resources management and conflict resolution, effectively mediate disputes and foster positive environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Equal Opportunity Advisor
Miltary
07.2017 - Current
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Interviewed over 200 personnel involved in equal opportunity complaints to verify case information.
- Took notes on interviews and other workplace investigations, compiled records, and organized documentation for cases.
- Planned workshops to help workplaces remain complaint-free and support diverse employees.
- Examined complaints made by workers, conducted interviews, and mediated disputes.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Administrative Specialist
Military
06.2004 - 04.2017
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Handled mail, packages, emails, document transmissions, and other types of data with both manual and automated tracking strategies.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Resolved over 300 customer concerns efficiently to promote satisfaction and loyalty.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA08-2023
Skills
- Human resources management
- Training facilitation
- Compliance monitoring
- Problem-solving abilities
- Interpersonal communication
- Conflict resolution
- Policy analysis
- Active listening
Timeline
Equal Opportunity Advisor
Miltary
07.2017 - Current
Administrative Specialist
Military
06.2004 - 04.2017
Bachelor of Science - Interdisciplinary Studies
Liberty University
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