Jammie Cisneros
Jonesboro,GA
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I enhanced loyalty and satisfaction at companies like Disney. My background in customer service and critical thinking, paired with effective conflict resolution, has led to significant improvements in customer service culture and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Disney
05.2016 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Wells Fargo ~ Call Center
11.2012 - 05.2016
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Wells Fargo ~ Bank Teller
11.2010 - 11.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
JC Penney Stores
06.2006 - 11.2009
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Applied Science - Business Administration
Ashford University
San Diego, CA05-2008
High School Diploma -
South Salem Highschool
Salem, OR06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Disney
05.2016 - 02.2019
Customer Service Representative
Wells Fargo ~ Call Center
11.2012 - 05.2016
Customer Service Representative
Wells Fargo ~ Bank Teller
11.2010 - 11.2011
Customer Service Representative
JC Penney Stores
06.2006 - 11.2009
Associate of Applied Science - Business Administration
Ashford University
High School Diploma -
South Salem Highschool
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