Jammie Garver
DeWitt,MI
Summary
Accomplished and energetic Retail Leader with a solid history of achievement in Retail Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, People Development and problem solving. Cross functional approach, Collaborative with peers My style is to build relationship ,hire well and develop team. Creative decision maker Ability to communicate my vision to others Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Insurance Underwriter
Auto Owner's Insurance
Lansing, MI
02.2022 - Current
- Maintained detailed records of underwriting decisions and processes.
- Developed recommendations for policy terms and conditions based on evaluation results.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Developed relationships with brokers, agents, and external partners who may refer potential customers.
- Assessed customer creditworthiness using established criteria prior to approving coverage.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
Area Manager / Store Manager
J.Jill
MI
08.2014 - Current
- Reach 2017, Ranking #1 in the company on the year
- Continuously achieves store sales plan
- Achieving a double digit increase every year
- Increasing all KPI's
- Identifies and continually recruits management talent to support J.Jill culture, goals and objectives
- Creates a high-performing, talented team that is focused on achieving individual and company goals
- Provides consistent feedback and fosters career growth through consistent feedback and challenging assignments
- Focus Training support for SFL development and improved performance
- I was an acting District Manager for Michigan and Massachusetts
- I was the Store Opening Operations Manager for 12-14 J.Jill store openings
- Backroom Organization(SOP) came from my store the year I opened and worked with the Houston Texas district on a special project to address reorganizational standards when New DM started
- Peer Learning Partner since 2015
- Trained over 15 new SM's
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Develops actionable plans to improve store performance
- Individualizes leadership style with different store associates and teams
- Seeks input and effectively leverages cross-functional partnerships.
Store Manager
Coldwater Creek
Lansing, MI
08.2006 - 08.2014
- Acting District Manager of 8 stores for 4 months while DM was on Maternity Leave
- I was a Peer Learning Coach for 6 years for the District
- Was invited 6 years in a row to the District Manager field meetings
- Conducted District Floor Leadership workshops and improved result
- Establish and implement policies, goals, objectives, and procedures for their department
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Assign employees to specific duties
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Instruct staff on how to handle difficult and complicated sales
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
General Manager
Pottery Barn
Lansing, MI
03.2004 - 09.2006
- Explain goals, policies, or procedures to staff members
- Develop and execute strategy to drive sales and build customer loyalty through store programs including but not limited to; networking, culinary classes and events, credit card, gift registry and community outreach
- Model exemplary service and ensure managers perform effective floor supervision to drive sales while maintaining exceptional customer service and visual presentation
- Recognize and motivate associates to build loyal customer relationships
- Train and motivate all associates through on-going programs in sales, customer service and product knowledge
- Prepare associates for increased levels of responsibility, using individual development plans and 'Division of Responsibility' assignments
- Maximize team and individual performance through consistent coaching and feedback using performance management processes
- Actively network, interview, select and on-board associates
- Build positive working relationships with store team, District Manager and brand partners to clarify priorities, share business insight and best practices.
Education
High School Diploma -
DeWitt High School
06.1994
Education
Lansing Community College
Lansing, MISkills
- Customer Service
- People Development
- Problem Solving
- Cross Functional Approach
- Collaborative with Peers
- Creative Decision Maker
- Ability to Communicate My Vision to Others
- Backroom Organization (SOP)
- Focus Training Support
- Develops Actionable Plans
- Individualizes Leadership Style
- Seeks Input and Effectively Leverages Cross-Functional Partnerships
- Relationship Building
- Policy evaluation
- Renewing policies
- Analyzing data
Timeline
Insurance Underwriter
Auto Owner's Insurance
02.2022 - Current
Area Manager / Store Manager
J.Jill
08.2014 - Current
Store Manager
Coldwater Creek
08.2006 - 08.2014
General Manager
Pottery Barn
03.2004 - 09.2006
High School Diploma -
DeWitt High School
Education
Lansing Community College