Jammie Marshall
Aurora,CO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Famous Door
Aurora , CO
07.2021 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed market trends and competitor activity to inform business strategy.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates, and conducted reference checks before hire.
- Implemented process improvements, increasing operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership during times of organizational change or crises.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Insurance Field Agent
Family First Life
Aurora , CO
07.2019 - 07.2022
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Created promotional materials such as flyers, brochures, and ads to increase brand awareness.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Sought out new clients and developed clientele by networking to find new customers.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Developed appropriate quotes based on risk information.
- Achieved repeat business and referrals through personalized services.
- Collaborated closely with colleagues from various departments within the organization.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Performed demonstrations of features, responded to questions, and overcame objectives with persuasive communication skills.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Researched competitor products and services in order to develop competitive strategies.
- Educated customers about product features, benefits, warranties.
- Managed multiple assignments simultaneously while meeting tight deadlines.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Produced and completed paperwork.
- Managed rights of way, easement and dedication processes.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Utilized a variety of software applications related to field operations such as CRM systems.
Childcare Provider
Self
Aurora, CO
02.2014 - 01.2021
- Maintained daily records of activities, behaviors, meals, and naps.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted with feeding infants and toddlers during meal times.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Planned and implemented engaging activities to encourage creativity and expression.
- Developed positive relationships with families by communicating regularly about their child's development.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Helped develop motor skills through active playtime activities like running, jumping.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Instructed children in eating, resting and restroom habits.
- Maintained organized and clean classroom and play areas.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Secured indoor and outdoor premises to protect children.
- Read books aloud to small groups or individual children.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Education
Associate of Science - Business Administration
Jones International University
Centennial, CO11-2012
Bachelor of Science - Logistics And Supply Chain Management
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Team management
- Employee training
- Strategic planning
- Performance evaluation
- Regulatory compliance
- Team leadership
Certification
Property and Casualty License
Life INsurance License
TIPS certified
Food and Safety Certified
Timeline
Manager
Famous Door
07.2021 - Current
Insurance Field Agent
Family First Life
07.2019 - 07.2022
Childcare Provider
Self
02.2014 - 01.2021
Associate of Science - Business Administration
Jones International University
Bachelor of Science - Logistics And Supply Chain Management
Colorado Technical University
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